Job Description
The British Council is hiring a Customer Services Assistant to provide professional and efficient integrated customer services on the full range of British Council’s activities and services and to meet Customer Service Excellence standards in all contacts with customers, be that through face to face or emails
Duties and Responsibilities
Your main responsibilities in this role include the following:
To assist with the delivery of an integrated service to corporate standards which meets the needs of internal and external customers to enable all departments to meet their agreed targets
Assisting in answering all types of first level enquiries relating to British Council activities in country.
Assisting with dealing with second level (specific) enquiries or referring them to the appropriate person withinthe office who can deal with them.
To register customers and to collect income received and transfer it accurately.
Use relevant systems to maintain records on the system & complete daily reconciliations.
To carry out a range of back office tasks including post registration services, Campus/finance related tasks, supporting corporate client registration, data handling, support for delivery of events and maintenance for contacts and Call Centre platform.
To assist with the day to day back office administration of the Teaching Centre and Exams departments as needed, coordinated by the Customer Services Manager and Officers
Customer Service Delivery
Registration & Finance
Back Office support
For further details about your role, kindly check the following PDF File
Job Requirements
Post holder must be eligible to work in Egypt
Bachelor’s degree in any discipline
Fluent Arabic CEFR Level C, English Level B2
Internal candidates only: One-year professional experience in dealing with customers face to face/ front line or Call Centre
Job Details
Company/Organization: British Council Egypt
Vacancy Type: Full-time Job
Job Functions: Customer Service
Job Location: Alexandria, Egypt
Contract Duration: 1 year fixed term contract - renewable
Salary/Compensation: 3856.66 EGP/month
Application Deadline: 01 December 2018
Apply on British Council website
