• British Council Careers | Customer Services Assistant - Alexandria

    British Council Careers | Customer Services Assistant - Alexandria

    Location: Alexandria, Egypt

    Job Description

    The British Council is hiring a Customer Services Assistant to provide professional and efficient integrated customer services on the full range of British Council’s activities and services and to meet Customer Service Excellence standards in all contacts with customers, be that through face to face or emails

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

      Customer Service Delivery

    • To assist with the delivery of an integrated service to corporate standards which meets the needs of internal and external customers to enable all departments to meet their agreed targets

    • Assisting in answering all types of first level enquiries relating to British Council activities in country.

    • Assisting with dealing with second level (specific) enquiries or referring them to the appropriate person withinthe office who can deal with them.

    • Registration & Finance

    • To register customers and to collect income received and transfer it accurately.

    • Use relevant systems to maintain records on the system & complete daily reconciliations.

    • Back Office support

    • To carry out a range of back office tasks including post registration services, Campus/finance related tasks, supporting corporate client registration, data handling, support for delivery of events and maintenance for contacts and Call Centre platform.

    • To assist with the day to day back office administration of the Teaching Centre and Exams departments as needed, coordinated by the Customer Services Manager and Officers

    For further details about your role, kindly check the following PDF File

    Job Requirements

    • Post holder must be eligible to work in Egypt

    • Bachelor’s degree in any discipline

    • Fluent Arabic CEFR Level C, English Level B2

    • Internal candidates only: One-year professional experience in dealing with customers face to face/ front line or Call Centre

    Job Details

    Company/Organization: British Council Egypt

    Vacancy Type: Full-time Job

    Job Functions: Customer Service

    Job Location: Alexandria, Egypt

    Contract Duration: 1 year fixed term contract - renewable

    Salary/Compensation: 3856.66 EGP/month

    Application Deadline: 01 December 2018


    Apply on British Council website

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