• Amazon Careers | Customer Service Associate

    Amazon Careers | Customer Service Associate

    Location: Cairo, Egypt

    Job Description

    Amazon is hiring a Customer Service Associate To act as a liaison between customers and companies.

    Assists with complaints, orders, errors, cancelations, and other queries.

    A customer service agent interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Welcomes customer by greeting them, in person or on the telephone; answering or referring inquiries

    • Assist customers in returns and collection of the shipments

    • Scan, sort, count shipments, maintain and update record of all shipments, incoming, outgoing, pending

    • Handle complaints, provide appropriate information with regards to placement of orders, delay of shipment, cancel orders, answer question about warranties, refunds etc.

    • Attempt to persuade customer to reconsider cancellation

    • Inform customer of deals and promotions

    • Keep the work area tidy and clean

    Job Requirements

    • Minimum High School Graduate or Degree

    • With 1-2 years in experience in customer service

    • Can speak English and Arabic language

    • Must have strong communication skills

    • Must have experience in computer software

    • English Language

    Job Details

    Vacancy Type: Full-time Job

    Job Functions: Information Technology/Customer Service

    Job Location: Cairo, Egypt

    Application Deadline: N/A


    Apply on Amazon website

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