Job Description
Etisalatis hiring a Sales Support Specialist to Process Enterprise Sales orders on all used systems for & order management , ensure its compilation & system submission, handle all complaints related to orders & requirement , facilitate business ensuring efficient workflow on-time activation within the SLA, support in meeting the internal & external customer expectation
Duties and Responsibilities
Your main responsibilities in this role include the following:
TT creation TT for all received contracts and contracts review , close relevant orders after receiving the contracts
Review Docs ensuring that it meets the agreed upon criteria.
DTS entry of activated contracts on a daily basis.
Submitting the suspension reports to sales team twice on daily basis
Follow up on suspension release with the Sales team till order/contract completion
Receive and Follow up on all Sales complaints with the concerned teams
Receive & follow up on customer requirement/complaints regarding existing or new accounts and directing it to the right party.
Reassigning the accounts according to the Hunters/Farmers criteria manually
Assigning churned account based on received reports and the manager’s feedback
Communicate new offers / processes to Sales team once announced to ensure full awareness
Ensure entering the ESIMs (Emergency SIMs ) on DTS smoothly thus controlling the withdrawal of ESIMs to SPOCs
Issue manual cases memo for corrective actions in case of any system/human error.
Job Requirements
Good communication skills
Excellent computer skills
Very organized
Work under pressure
Leadership skills
Good leadership skills
Good communication skills
Time Management
Project management
Job Details
Vacancy Type: Full-time Job
Job Functions: Sales/Customer Service/Business Development
Job Location: Cairo, Egypt
Application Deadline: N/A
Apply on Etisalat website
