• Etisalat Misr Careers | Sales Support Specialist

    Etisalat Misr Careers | Sales Support Specialist

    Location: Cairo, Egypt

    Job Description

    Etisalatis hiring a Sales Support Specialist to Process Enterprise Sales orders on all used systems for & order management , ensure its compilation & system submission, handle all complaints related to orders & requirement , facilitate business ensuring efficient workflow on-time activation within the SLA, support in meeting the internal & external customer expectation

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • TT creation TT for all received contracts and contracts review , close relevant orders after receiving the contracts

    • Review Docs ensuring that it meets the agreed upon criteria.

    • DTS entry of activated contracts on a daily basis.

    • Submitting the suspension reports to sales team twice on daily basis

    • Follow up on suspension release with the Sales team till order/contract completion

    • Receive and Follow up on all Sales complaints with the concerned teams

    • Receive & follow up on customer requirement/complaints regarding existing or new accounts and directing it to the right party.

    • Reassigning the accounts according to the Hunters/Farmers criteria manually

    • Assigning churned account based on received reports and the manager’s feedback

    • Communicate new offers / processes to Sales team once announced to ensure full awareness

    • Ensure entering the ESIMs (Emergency SIMs ) on DTS smoothly thus controlling the withdrawal of ESIMs to SPOCs

    • Issue manual cases memo for corrective actions in case of any system/human error.

    Job Requirements

    • Good communication skills

    • Excellent computer skills

    • Very organized

    • Work under pressure

    • Leadership skills

    • Good leadership skills

    • Good communication skills

    • Time Management

    • Project management

    Job Details

    Vacancy Type: Full-time Job

    Job Functions: Sales/Customer Service/Business Development

    Job Location: Cairo, Egypt

    Application Deadline: N/A


    Apply on Etisalat website

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