Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
Handle customer requests at Schneider Electric within fixed time frames, as the dedicated contact of a customer until the case is closed.
Implement resources at Schneider Electric(lab tests, researches, contact third parties …) to provide the correct answer to the customer.
Provide at Schneider Electric expertise, update the knowledge base with Articles and publish solutions on country web sites, while following up the new innovations and product evaluations
To manage tricky situations, stressful customers and production breakdown at Schneider Electric.
Transfer complex, product evaluation related requests to the appropriate activity and report the dysfunctions of hardware or software.
Facilitate knowledge exchange between experts, and analyze customer requests at Schneider Electric in order to develop teams efficiency and offerings.
Launch and follow up on-site and Product expertise requests.
Propose and prepare the related technical (Product, applications, standards etc.) training modules and conduct and evaluate according to the schedules approved.
Job Requirements
Bachelor of Electrical or Electronic Engineering
Excellent experience in Power sector, MV/LV installations at least 7 years.
Excellent knowledge of Schneider Electric MV/LV product ranges
Fluency required in English and French
Strong verbal and written communication skills are required
Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly
Excellent problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills
Ability to develop and maintain customer rapport
Good coaching and presentation skills desired
Job Details
Vacancy Type: Full-time Job
Job Functions: Engineering
Job Location: Cairo, Egypt
Application Deadline: N/A
Application Deadline: 15 July 2018
Apply on Schneider website