• Schneider Electric Careers | Advanced Technical Support MV/LV Expert

    Schneider Electric Careers | Advanced Technical Support MV/LV Expert

    Location: Cairo, Egypt
    Published:

    Job Description

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.

    • Handle customer requests at Schneider Electric within fixed time frames, as the dedicated contact of a customer until the case is closed.

    • Implement resources at Schneider Electric(lab tests, researches, contact third parties …) to provide the correct answer to the customer.

    • Provide at Schneider Electric expertise, update the knowledge base with Articles and publish solutions on country web sites, while following up the new innovations and product evaluations

    • To manage tricky situations, stressful customers and production breakdown at Schneider Electric.

    • Transfer complex, product evaluation related requests to the appropriate activity and report the dysfunctions of hardware or software.



    • Facilitate knowledge exchange between experts, and analyze customer requests at Schneider Electric in order to develop teams efficiency and offerings.

    • Launch and follow up on-site and Product expertise requests.

    • Propose and prepare the related technical (Product, applications, standards etc.) training modules and conduct and evaluate according to the schedules approved.

    Job Requirements

    • Bachelor of Electrical or Electronic Engineering

    • Excellent experience in Power sector, MV/LV installations at least 7 years.

    • Excellent knowledge of Schneider Electric MV/LV product ranges

    • Fluency required in English and French

    • Strong verbal and written communication skills are required

    • Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly

    • Excellent problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills

    • Ability to develop and maintain customer rapport

    • Good coaching and presentation skills desired

    Job Details

    Vacancy Type: Full-time Job

    Job Functions: Engineering

    Job Location: Cairo, Egypt

    Application Deadline: N/A

    Application Deadline: 15 July 2018

    APPLY HERE

    Apply on Schneider website

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