Job Description
Attijariwafa Bank Egypt is currently recruiting for the role of Data Center Officer
Duties and Responsibilities
Your main responsibilities in this role include the following:
Receive user’s calls; take all reasonable steps to resolve the complaint.
Reviewing all the operation works, leading operators to complete all duties in data center.
Ensure that Data Center operations duties are carried out on a timely basis ensuring the provision of best service to BBE users.
Liaise with Data Center manager on all operations related issues
Participate fully and ensure that all operations & data center duties are met in the time.
Support users in all operations duties including the end of day/month and year, and all user requirements.
Own and manage user’s queries and complaints by taking ownership and resolving in a timely manner.
Work with and support the data center team to deliver exceptional business performance.
Provide cover for data center team members when required.
Provide cover for operator BA2 when required.
Agree performance development objectives with the team leader.
Build excellent relationships with others key functions that interface with IT to insure seamless service to our users
Pursuer self-development to increase personal effectiveness, acknowledge strength and Ares for development.
Sales & Service
Operational Rigour Practices
Job Requirements
An in-depth understanding of all applications in use under his control.
Detailed knowledge of the bank’s core accounting system-MODBANK and its Supporting systems is Preferred
Knowledge of bank’s policies, procedures, products and services is Preferred
Proven organisational skills.
Good communication Skills.
Numeric & analytical skills.
Team working skills.
Good PC Skills.
Good Standards of accuracy.
Customer focused.
Telephony skills.