• Hindawi Publishing Careers | IT Service Desk وظاف شركة هنداوي للنشر

    Hindawi Publishing Careers | IT Service Desk وظاف شركة هنداوي للنشر

    Location: Cairo, Egypt

    Job Description

    Hindawi Publishing Corporation Egypt is now hiring IT Service Desk who will be responsible for providing technical support for the organization’s computers and network in order to ensure the effectiveness of computer system services.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provide first‐line support to end‐users regarding computer hardware, software, network, and technical issues to ensure the computer systems efficiency

    • Troubleshoot system and network issues to diagnose and solve the software/hardware errors

    • Escalate unresolved queries and tickets to the next level of support to handle them properly

    • Install and configure selected software and hardware products to update and improve the software and hardware systems

    • Maintain printer queues by evaluating the overall printing process to improve the print service efficiency

    • Resolve technical problems related to Local Area Networks (LAN) to ensure the network devices connectivity

    • Recommend changes in software and hardware to improve computer capabilities

    • Document and visualize the network diagram to update the network documentation to minimize the downtime

    Job Requirements

    • Bachelor degree in any field, preferably Computer Science

    • Minimum 1 year of experience in the same field

    • Intermediate English Proficiency

    • CCNA, MCSA, A+, N+ are preferred

    • Knowledge of Windows Operating System, Hard Desk Management tools, Anti‐Spyware, Microsoft Office, Remote Control Software, LAN and Ethernet Cabling

    Job Details

    Company/Organization: Hindawi Publishing Corporation Egypt

    Vacancy Type: Full-time Job

    Job Functions: Information Technology

    Job Location: Cairo, Egypt

    Application Deadline: N/A

    Apply For Job

    Send your resume to jobs@hindawi.com

    NB: Mention job title “FB-IT Service Desk” in mail subject

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