• HSBC Bank Careers | Assistant Manager Client Services, UAE

    HSBC Bank Careers | Assistant Manager Client Services, UAE

    Location: Dubai, UAE

    Job Description

    Assistant Manager Client Services – Global Liquidity and Cash Management

    The job holder is the focal point of contact for relationship enhancement of GLCM Top Tier customers. These customers are the top 100 to GBM customers that generate the most GLCM income to the Bank. The cash management solutions of such customers cover multiple geographies and are complex. They require responsive and well-orchestrated regional Client Service proposition from GLCM.

    Provides regional and domestic client service proposition to customers. Ensures client satisfaction. Leads and works with other areas of the Bank on the crafting and provision of service.

    Cross sells products and delivers service solutions that meet customers’ needs. Obtains feedback from customers on service improvement and for external polls and internal surveys.

    Enhances customer relationship by providing operational support and working closely with RMs in managing client expectation with customers and ensure maintenance / increase of GLCM wallet share.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provides regional and domestic client service; manages and grows the cash management relationships; ensures client satisfaction and acts as primary contact of GLCM to customers.

    • Leads and works with other areas of the Bank on the crafting and provision of service.

    • Facilitate discussions externally with clients at senior levels and internally in the bank with Treasury, IT, and NSC for payment processing and query resolution and fixing recurring issues

    • Maximizes GLCM revenue by account planning, cross selling, deepening wallet share and increasing stickiness

    Job Requirements

    • UAE Nationals Only

    • University degree and relevant professional qualifications (Cert ICM / CTP).

    • At least 5 years cash management experience, with proven track record in Client Services.

    • Excellent knowledge and direct experience of service provision and how customer service impacts client perception.

    • Experience and understanding of managing diverse, cross-functional teams,

    • Able to lead people and connect at all levels of the organisation: can-do attitude

    • Excellent communicator

    • Diligent, not afraid to get into the detail

    • Self-starter, highly motivated and determined

    Job Details

    Vacancy Type: Full-time Job

    Company/Organization: HSBC Bank

    Job Functions: Retail/Sales

    Job Location: Dubai, United Arab Emirates

    Application Deadline: 06 December 2018

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