• Mashreq Bank Careers | Customer Service Officer, UAE

    Mashreq Bank Careers | Customer Service Officer, UAE

    Location: Dubai, UAE
    Published:

    Job Description

    Mashreq Bank in Dubai, UAE is currently looking for a Customer Service Officer who will receive and/or make calls for assisting Micro/SE customers through inbound channels and offer end to end servicing for resolving inquiries and service request on customer accounts by ensuring better quality & increased Service levels.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Ensure that the KPI targets set are met

    • To manage complex queries of company accounts and revert on resolution based on TAT.

    • Ensure the SME service levels are met.

    • Ensure retention of quality customers for maximum revenue generation

    • Satisfy customers on every inquiry or service request call.

    • Create effective hooks for customer to mitigate customer risk.

    • Ensure First call Resolution by coordinating with the internal departments.

    • Ensure control requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.

    • Ensure sound awareness levels on all SME products.


    Job Requirements

    • Strong analytical, logical skills

    • Sound market knowledge and SME business understanding

    • Sound technical skill-set across diverse products

    • University degree in any business discipline, 1-2 years of relevant work experience in Commercial/SME Banking in the functions of PMU/Relationship Management / Tele Sales / Services.

    Job Details

    Company/Organization: Mashreq Bank

    Vacancy Type: Full-time Job

    Job Functions: Customer Service

    Job Location: Dubai, United Arab Emirates

    Application Deadline: N/A

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