Job Description
Mashreq Bank in Dubai, UAE is currently looking for a Customer Service Officer who will receive and/or make calls for assisting Micro/SE customers through inbound channels and offer end to end servicing for resolving inquiries and service request on customer accounts by ensuring better quality & increased Service levels.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Ensure that the KPI targets set are met
To manage complex queries of company accounts and revert on resolution based on TAT.
Ensure the SME service levels are met.
Ensure retention of quality customers for maximum revenue generation
Satisfy customers on every inquiry or service request call.
Create effective hooks for customer to mitigate customer risk.
Ensure First call Resolution by coordinating with the internal departments.
Ensure control requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.
Ensure sound awareness levels on all SME products.
Job Requirements
Strong analytical, logical skills
Sound market knowledge and SME business understanding
Sound technical skill-set across diverse products
University degree in any business discipline, 1-2 years of relevant work experience in Commercial/SME Banking in the functions of PMU/Relationship Management / Tele Sales / Services.
Job Details
Company/Organization: Mashreq Bank
Vacancy Type: Full-time Job
Job Functions: Customer Service
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
