• Schneider Electric Careers | Site Field Services Team Leader, UAE

    Schneider Electric Careers | Site Field Services Team Leader, UAE

    Location: Abu Dhabi, UAE

    Job Description

    To perform this job successfully, you must be able to satisfactorily perform each of these duties:

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Proactively support the working relationships with direct Schneider Electric accounts (i.e., Sales– Inside and Outside, Project Coordination, Order Fulfillment, Technical Support for both single- and three-phase product lines, USC Parts) and Manufacturer’s Representatives

    • Manage Service Delivery Specialists whom are responsible for optimizing time and efficiency of Field Service Representatives.

    • Coaching and Developing existing team members.

    • Recruiting new team members, if required.

    • Manage the travel of FSR’s to ensure optimization.

    • Develop Business Plans to drive continuous growth within the organization.

    • Managing and Maintaining adherence to Service Center Territory guidelines.

    • Manage the Qualification Status of FSR's within their region.

    • Conduct weekly operational meetings to discuss FSR qualifications, utilization, etc

    • Work with other departments within Schneider Electric to facilitate on-time delivery and customer satisfaction

    • Develop and maintain professional working relationships with vendors, sales personnel and manufacturer representatives to ensure implementation of agreed-upon contractual obligations

    • Manage site resources by planning, scheduling and forecasting manpower requirements.

    • Provide up-front sales support, as needed, during the project quotation and preparation phase to ensure specification compliance from an execution standpoint

    • Validate the requested or required statement of work and contract terms with the customer, including both technical and commercial elements; serves as primary contact with customer

    • Elicit regular feedback from customers with the ultimate goal of maintaining solid relationships. Develop and maintain a fundamental knowledge and understanding of Schneider Electric products, processes and terminology in order to effectively communicate with customers regarding these aspects of our business.

    • Take care of the competencies of their FSR, and to propose to the Site FS Manager a training plan (soft and technical skills) on yearly basis. The same being updated in the team competency matrix.

    • Be responsible for their team efficiency and to suggest any action plan to improve/secure it.

    • Be responsible for their team Safety Audit and safety training program

    • Motivate their team to achieve the targets for the Traceability and Lead Generation programs

    • Be responsible for their team schedule plan and mobilization with intimation to the Site FS Coordinator

    • Be the direct correspondent for any sites service calls for customers under responsibility

    • Be in charge to issue all documents related to the Site FS activity (MOS, Risk assessment matrix, Job safety analysis…)

    • Cooperate between Team Leaders to have the necessary flexibility in allocating their resources

    • Support Sales / Tendering / Engineering and Project teams for any site support activities such as estimation of man days, technical related support

    • Submit and check on time the Time sheets / Service reports / Test sheets to the Site FS Coordinator for the purpose of invoicing

    Job Requirements

    • Degree in Electrical Engineering with 10 years experience

    • Experience in MV/ LV / Protection Relays installation, testing, commissioning

    • Must have good communication and interfacing skills.

    • Should be fit to travel frequently in Gulf Countries + ROW.

    • Experience in previous role as an FSR is essential as an added advantage

    • Fluent in English

    • Ability to Identify and Solve problems

    • Interfacing with suppliers on the works to clarify technical matters and resolving all related problems of MV/LV / Proetection relays

    Job Details

    Company/Organization: Schneider Electric

    Vacancy Type: Full-time Job

    Job Functions: Engineering

    Job Location: Abu Dhabi, United Arab Emirates

    Application Deadline: N/A

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