Job Description
The British Council is hiring a Teaching Operations Coordinator To provide key coordination of the deployment of Teachers and Teaching Centre Assistants for the Teaching Centre against business needs to ensure effective teacher utilisation.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Supports with the management of day to day logistics of the Teaching Centre including timetabling, cover and duty rota using agreed templates
Supports the Teaching Operations Manager, Deployment to anticipate demand and in liaising with internal and external stakeholders to utilise internal classroom space and source external space against demand
supervises a range of administrative and logistical services within agreed procedures, to maximise quality, continuity and efficiency
maintains accurate records as they relate to the work area and drafts routine and non-standard communication for colleagues and customers
recognises and understands the impact of incidents arising (e.g. child protection incidents; behaviour management issues; complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
manages communication to parents of absences and that potential dropout students are contacted
proactively communicates and liaises with others (inside and outside the British Council) to ensure effective coordination and delivery of events, services and activities
builds an understanding of who’s who within the wider department, unit or region to enable effective resolution of issues when they arise
processes hourly paid teacher and Young Learner Assistant pay claims
Supports in the reporting on teacher utilisation using agreed regional templates
Plans and prioritises work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon
Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.
Staff planning and management
Product and Service support
Customer support
Relationship & stakeholder management
Finance & resource management
Managing self & others
For further details about your role, kindly check the Following Document
Job Requirements
Post holder must be eligible to work in Egypt
High School Certificate
1 year experience in a customer focused environment
Experience of logistical administration using IT systems
English at Proficiency Level B2
Job Details
Company/Organization: British Council Egypt
Vacancy Type: Full-time Job
Job Functions: Management
Job Location: Cairo, Egypt
Contract Duration: 1 year Fixed Term contract with renewable option/
Salary/Compensation: 5697.33 EGP/month
Application Deadline: 08 December 2018
Apply on British Council website
