• British Council Careers | Teaching Operations Coordinator, Deployment

    British Council Careers | Teaching Operations Coordinator, Deployment

    Location: Cairo, Egypt

    Job Description

    The British Council is hiring a Teaching Operations Coordinator To provide key coordination of the deployment of Teachers and Teaching Centre Assistants for the Teaching Centre against business needs to ensure effective teacher utilisation.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

      Staff planning and management

    • Supports with the management of day to day logistics of the Teaching Centre including timetabling, cover and duty rota using agreed templates

    • Supports the Teaching Operations Manager, Deployment to anticipate demand and in liaising with internal and external stakeholders to utilise internal classroom space and source external space against demand

    • Product and Service support

    • supervises a range of administrative and logistical services within agreed procedures, to maximise quality, continuity and efficiency

    • maintains accurate records as they relate to the work area and drafts routine and non-standard communication for colleagues and customers

    • Customer support

    • recognises and understands the impact of incidents arising (e.g. child protection incidents; behaviour management issues; complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

    • manages communication to parents of absences and that potential dropout students are contacted

    • Relationship & stakeholder management

    • proactively communicates and liaises with others (inside and outside the British Council) to ensure effective coordination and delivery of events, services and activities

    • builds an understanding of who’s who within the wider department, unit or region to enable effective resolution of issues when they arise

    • Finance & resource management

    • processes hourly paid teacher and Young Learner Assistant pay claims

    • Supports in the reporting on teacher utilisation using agreed regional templates

    • Managing self & others

    • Plans and prioritises work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon

    • Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

    For further details about your role, kindly check the Following Document

    Job Requirements

    • Post holder must be eligible to work in Egypt

    • High School Certificate

    • 1 year experience in a customer focused environment

    • Experience of logistical administration using IT systems

    • English at Proficiency Level B2

    Job Details

    Company/Organization: British Council Egypt

    Vacancy Type: Full-time Job

    Job Functions: Management

    Job Location: Cairo, Egypt

    Contract Duration: 1 year Fixed Term contract with renewable option/

    Salary/Compensation: 5697.33 EGP/month

    Application Deadline: 08 December 2018


    Apply on British Council website

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