• Bibliotheca Alexandrina Careers | Technical Support Engineer - ICT Sector

    Bibliotheca Alexandrina Careers | Technical Support Engineer - ICT Sector

    Location: Alexandria, Egypt
    Published:

    Job Description

    Technical Support Engineer- ICT Infrastructure and Operations Department- ICT Sector

    Bibliotheca Alexandrina (Library of Alexandria) is currently looking for a Technical Support Engineer

    This job aims to installing and maintaining ICT Solutions and promoting the effective use of technology to solve basic operational problems, reacting and responding to user needs effectively and efficiently in addition to provide on-site, remote and phone support for all BA remote sites and embassies of knowledge.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Solves and troubleshoots ICT operational problems. And provides on-site, remote and phone support.

    • Helps in the process of technical documentation.

    • Administrates, maintains and implements HW and SW updates.

    • Tests and evaluates new related ICT products and services.

    • Documents and updates technical procedures, and updates systems databases.

    • Maintaining and supporting BA external sites and Offices.


    Job Requirements

    • BSc in Communication Engineering. Graduates of 2016, 2017 and 2018.

    • Fluency in Arabic and English. A TOEFL certificate is required (500 paper based degree/173 degree computer based/60 degrees internet based or IELTS (5 points) or equivalent and recognized by the Library of Alexandria. For those who do not possess one of these certificates when applying for this job, he/she will verify (if selected) by providing the required certificate within a period not exceeding three months, otherwise his/her acceptance for the job shall be cancelled.

    • Proficiency in the use of computer programs and applications, an ICDL certificate. For those who do not possess this certificate when applying for this job, s/he (if selected) must submit the required certificate within a period not exceeding three months, otherwise his/her acceptance for the job shall be cancelled.

    • Full-time job.

    Job specific Skills

    • Good knowledge of ICT products (HW, SW, Network).

    • Good Knowledge of BA ICT systems and technical solutions.

    • Excellent oral and written communication skills.

    • Good troubleshooting skills.

    • Ability to learn and evaluate new system and technologies

    • Ability to work productively in a team and to interact effectively with unit’s members.

    • Ability to deal with user problems regardless of technical difficulties.

    • Willing to travel to different Egyptian cities constantly to follow up and solve operational and technical problems in BA external sites and Offices.

    Job Details

    Company/Organization: Bibliotheca Alexandrina

    Employment Type: Full-time Job

    Job Functions: Engineering/Information Technology(IT)

    Job Location: Alexandria, Egypt

    Application Deadline: 15 January 2019

    APPLY HERE

    Apply on Biba Alex website

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