• British Embassy in Dubai Careers | Pro Consul, UAE

    British Embassy in Dubai Careers | Pro Consul, UAE

    Location: Dubai, UAE
    Published:

    Job Description

    Type of Post: British Embassy in Dubai, United Arab Emirates

    Job Category: Foreign and Commonwealth Office (Consular Roles)

    Job Subcategory: Consular

    The British Embassy Dubai has a vacancy for a Pro Consul.

    The successful candidate will have the ability to deliver a professional and efficient Consular service to British Nationals in Dubai and Northern Emirates.

    The main purpose of the role, reporting to the Vice Consuls, is to ensure that British Nationals receive a professional, high quality service and advice provided is accurate, timely and consistent, and offered in a sensitive manner in line with FCO guidance. This will include developing and maintaining contacts with local authorities and in the community, providing notarial and documentary services, and taking part in our communications and prevention work.

    In response to local or regional crisis, the job holder will play a key role in the section’s response and deployment.

    The successful candidate will need to be a self-starter, highly motivated and have excellent interpersonal and office management skills

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provide accurate advice and assistance in a sensitive manner to British Nationals (BNs) and their families via face to face (pre-arranged meetings/ walk-ins), telephone or email on a range of issues such as: detainees, including visiting police stations and prisons; hospitalisations; dealing with bereaved families; child custody issues; missing persons; mental health; other sensitive cases such as rape, child abduction, forced marriage.

    • Maintain accurate and concise case records of services provided (CASEBOOK/ BRIDGE).

    • Ensure all customer correspondence are replied to in a timely and efficient way, providing consistent, accurate information in accordance with FCO guidelines.

    • Be prepared to work out of hours, occasionally anti-social hours, as required.

    • Take part in the Embassy emergency planning and any response to a crisis affecting UK citizens.

    • Administering the appointment system.

    • Providing a range of counter services including notarial work and Emergency Travel Documents (ETDs), ensuring consistent customer service to BNs.

    • Collecting fees, cashing up, and other financial requirement.

    • Ensure deadlines for Returns and Management Information are met.

    • Working with the Vice Consul to help deliver high quality local prevention and communications work, working closely with the Post's Press/ Communications Team and other senior stakeholders. Producing materials, using social media and attending events.

    • Monitor changes in local procedures and practices, ensuring that all information and guidance for BNs reflects changes and is up to date, e.g., service providers, lawyers list, travel advice, web pages.

    • Carry out other reasonable ad-hoc duties in support of the Consular function.

    • Participate in other Embassy committees and support corporate activities as appropriate.


    Job Requirements

    • Consular work can sometimes be stressful and of a sensitive nature. The successful applicant will therefore be expected to maintain absolute consular confidentiality and impartiality.

    • Excellent customer care skills and the ability to respond to a range of customers’ needs.

    • Good interpersonal skills.

    • A team player who is capable of working on their initiative and who is adaptable to changing priorities. Must be able to work and act without close supervision.

    • Fluent in English, both written and spoken.

    • IT literate, well versed in Microsoft Office applications and with accurate typing skills.

    Desirable qualifications, skills and experience

    • Arabic language skills

    Required competencies

    • Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace

    Job Details

    Company/Organization: British Embassy in Dubai

    Employment Type: Full-time Job

    Job Location: Dubai, United Arab Emirates

    Duration of Post: Permanent

    Compensation/Salary: AED 11,108 Per Month

    Start Date: 3 March 2019

    Application Deadline: 13 January 2019

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