• dnata UAE Careers | Business Intelligence Support Analyst

    dnata UAE Careers | Business Intelligence Support Analyst

    Location: United Arab Emirates

    Job Description

    Provide first level technical support to users of business operating systems and act as the primary liaison point between the department and EGIT for day-to-day system operations. Contribute to the development, implementation and maintenance of systems, procedures, manuals and training.

    Our team is focused on providing high quality data for analytics and reporting. You will support the Business Intelligence department, ensuring the business continuity of data & analytics solutions created by the projects team. On a daily basis you could be investigating data inconsistencies, performing admin activities in the DWH or reporting solutions, contribute to improving performance & timing of data integrations, helping end-users understand their reporting, or delivering one of hundreds of ad-hoc needs the department receives from its internal customers to change data & dashboards.

    You will need to be flexible, and collaborative, with a keen sense of responsibility to ensure that our solutions are robust.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provide front-line support to 500 internal customers, ensuring their data & reporting is being delivered in an accurate, consistent & timely manner

    • Identify data inconsistencies and resolve the issue in data sourcing, data modelling and/or reporting

    • Support team by assisting with the preparation of data sets, reports, and summaries using SQL, Sisense and Excel

    • Perform standard reoccurring reporting

    • Develop skills necessary to help with querying custom data sets from our internal DWH

    • Develop a familiarity with departmental processes

    • Complete ad-hoc requests independently while verifying data and working with other departments

    • Participate in educational opportunities and increase knowledge of data & analytical concepts and processes.

    Job Requirements

    • Bachelor’s degree. A numerate discipline such as engineering, mathematics or statistics preferred, but open to others

    • Minimum 1+ years of work experience in SQL development role, preferably with SSIS experience

    • Experience with one of Power BI, SAP Business Objects, Sisense (or similar) preferred

    • Experience using MS Excel


    • Diploma or higher in Information Technology is desirable.

    • Experience in software design and testing with experience of business intelligence tools and advanced MS Excel.

    • Emirates Holidays only: Relevant experience to include in an operational systems environment within a tour operator environment with demonstrable experience in the development and implementation of customised business solutions and specifications Experience of preparing manuals, procedures and user documentation.

    • Knowledge/skills: Proficiency in MS-Office packages and working knowledge of data analysis tools Proficiency in computer software design and testing Demonstrable ability to analyse data effectively.

    • Emirates Holidays only: Proficiency in MS-Office packages and working knowledge of data analysis tools Proficiency in computer software design and testing

    • Demonstrable ability to analyse data effectively Knowledge of airline reservations systems would be an advantage Knowledge of tour operating systems would be an advantage.

    Job Details

    Company/Organization: dnata

    Employment Type: Full-time Job

    Job Location: United Arab Emirates

    Application Deadline: N/A