Job Description
To provide a full research service to marhaba on a global level, by identifying, prioritising, designing and managing research projects and analysis by commissioning and supervising the fieldwork, conducting analysis and reporting the findings. By having a full understanding of how the business operates, propose solutions and recommendations that the business can directly implement via presentations of qualitative/timely data to the Senior Management with regard to business opportunities and performance thus ensuring a high quality service to marhaba
Manage external suppliers to ensure the best deal and put quality control processes in place in order to ensure top quality services, alongside other members of the team
Duties and Responsibilities
Your main responsibilities in this role include the following:
Manage, prioritise and implement research requirements of research projects to support marhaba’s global growth, to ensure that pressing research issues are investigated and analysed and that findings and proposed recommendations are presented to Senior Management for their immediate consideration and action. Manage the costs on each project to ensure they are within the annual budget. Monitor and check the distribution and scheduling of surveys to ensure that respondents are not targeted more than once on the same day.
Play an active role in the preparation of the annual budget and tracking expenditure on an on-going basis.
Facilitate and coordinate research for local subsidiaries of marhaba
Co-ordinate with external research consultants and provide information which will be utilised to enhance surveys conducted and summarise/distribute results in order to provide Senior Management with feedback that needs to be reviewed and implemented in a timely and accurate manner
Ensure that third party suppliers deliver projects on time and in a cost-effective manner and develop existing contacts to establish new research projects.
Manage outside suppliers who will be used for running studies and surveys to ensure timely and accurate delivery of services Execute
Have a full understanding of dnata and marhaba local and global subsidiaries, and be the central point of contact for research encompassing the global network.
Identify, prioritise and develop research projects to support the end user department, link findings from various sources to enrich the data and present actionable recommendations to all levels within the business unit. Develop the annual research budget and plan. Set, monitor and develop key performance indicators.
Manage and develop research projects to support dnata and marhaba’s global growth, Group and provide effective and valuable feedback in a timely and accurate manner to the Senior Management with an aim of highlighting issues and proposing solutions. Fully explore the data to provide new insights by customer segment, to aid the business in providing more focused and targeted services to meet consumer needs.
Create and monitor a comprehensive database on customer and competitor profile
Develop and maintain research links with established research and business bodies to ensure maximum benefit in furthering our corporate research capabilities.
Represent dnata and marhaba in activities within the research and travel industries (e.g. Market Research Society, ESOMAR, IATA) to ensure we remain at the forefront of developments in these fields. Liaise with external research consultants and gain information in order to keep abreast with new research techniques and software applications that will benefit dnata and marhaba
Provide assistance in building and implementing requirements for IT systems and across other departments (e.g. Quantum, Enterprise Analytics) that will provide best-in-class analytics
Job Requirements
Degree or Honours (12+3 or equivalent)
Commercial / Sales Research / Analysis 8+ Years
Market research experience out of which 3 years in a supervisory position, managing staff and suppliers, preferably with an airline or travel related industry.
Market Research techniques, good knowledge of MS packages such as MS Excel, MS Access and an understanding of statistical software such as Statistical Product and Service Solutions (SPSS).
Should have knowledge and interest in human behaviour
The jobholder must possess strong communication skills: the ability to prepare written reports and present findings and recommendations to senior management.
Proven ability to work independently and within a team. Should also possess good negotiating abilities to deal with external suppliers.
Job Details
Company/Organization: dnata
Employment Type: Full-time Job
Job Location: United Arab Emirates
Application Deadline: N/A
