• Sutherland Careers | Customer Service Representative

    Sutherland Careers | Customer Service Representative

    Location: Alexandria, Egypt

    Job Description

    Sutherland Egypt is currently seeking to hire a Customer Service Representative to answer customer calls; provide first-level trouble-shooting (if a customer complaint) and/or provide information and guidance (if a general customer enquiry) in order to resolve customer issues/enquiries.

    Working Conditions

    • Working hours: 9 hours per day including 1 hour break.

    • Weekends: 2 days per week.

    Job Requirements

    • University Certificate at least.

    • Minimum 1 year of customer service or contact centre experience.

    • Flexible to work in rotational shifts.

    • Ready to join immediately.

    • Language proficiency: Fluent English level.

    • Keyboard proficiency and MS Office/PC skills.

    • Be customer service-minded and focus on solution providing.

    • Ability to communicate effectively and clearly.

    • Provide comprehensive solutions.

    • Be self-motivated and take initiative.

    • Ability to respond positively to working in a pressured environment.

    • Work well with a team and be co-operative.

    • Be flexible and adjust to changing business needs and environment.

    Job Details

    Company/Organization: Sutherland

    Vacancy Type: Full-time Job

    Job Functions: Customer Service

    Job Location: Alexandria, Egypt

    Application Deadline: Unknown


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