• AUK Careers | IT Support Technician, Kuwait

    AUK Careers | IT Support Technician, Kuwait

    Location: Salmiya, Kuwait

    Job Description

    Under general supervision, the IT Support Technician provides a full range of information technology support services, including client-side installation, configuration, testing, troubleshooting and repair of hardware, software, networks, and applications in a centralized IT organization.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Manage workflow and service request through a IT Helpdesk system.

    • Provide general Desktop Support on HW/SW issues for end user’s desktop and laptop machines.

    • Perform desk-side support service on software installation, AV, PC configuration, network printer installation/configuration of other PC tools and software.

    • Continually keep abreast of and understand clients’ IT policies, standards and technical controls, and compliance process. Advocate and promote IT awareness and compliance.

    • Assist in recommending appropriate hardware and software configurations to meet user needs, and develop specifications to purchase new hardware, software, and other peripheral devices based upon established departmental standards.

    • Perform IT support duties using automated tools as defined by the appropriate IT team lead, work with other support groups and vendors to provide seamless support to staff and students.

    • Analyze problems and develop creative solutions for resolving them and preventing future occurrences.

    • Maintain documentation on activities, upgrades, utility of licenses/software and enhancements at work.

    Job Requirements

    • Bachelor's degree in Computer Science or related discipline.

    • Technical Certifications: MCSE, MCITP preferable.

    • 3+ years IT Work experience.

    • Skills and Abilities

    • Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft OS, AV, MS office applications, network configuration, and printers.

    • Experience in supporting MAC environment is essential.

    • Must be customer-focused and have effective productivity/work output.

    • Must be a team player and able to work with minimal supervision.

    • Basic network knowledge and experience.

    • Working knowledge and experience in Remote Desktop and Virtual Private Network.

    • Must be able to lift and transport up to 50 pounds.

    Job Details

    Company/Organization: American University of Kuwait - AUK

    Employment Type: Full-time

    Job Location: Salmiya, Kuwait