Job Description
Under general supervision, the IT Support Technician provides a full range of information technology support services, including client-side installation, configuration, testing, troubleshooting and repair of hardware, software, networks, and applications in a centralized IT organization.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Manage workflow and service request through a IT Helpdesk system.
Provide general Desktop Support on HW/SW issues for end user’s desktop and laptop machines.
Perform desk-side support service on software installation, AV, PC configuration, network printer installation/configuration of other PC tools and software.
Continually keep abreast of and understand clients’ IT policies, standards and technical controls, and compliance process. Advocate and promote IT awareness and compliance.
Assist in recommending appropriate hardware and software configurations to meet user needs, and develop specifications to purchase new hardware, software, and other peripheral devices based upon established departmental standards.
Perform IT support duties using automated tools as defined by the appropriate IT team lead, work with other support groups and vendors to provide seamless support to staff and students.
Analyze problems and develop creative solutions for resolving them and preventing future occurrences.
Maintain documentation on activities, upgrades, utility of licenses/software and enhancements at work.
Job Requirements
Bachelor's degree in Computer Science or related discipline.
Technical Certifications: MCSE, MCITP preferable.
3+ years IT Work experience.
Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft OS, AV, MS office applications, network configuration, and printers.
Experience in supporting MAC environment is essential.
Must be customer-focused and have effective productivity/work output.
Must be a team player and able to work with minimal supervision.
Basic network knowledge and experience.
Working knowledge and experience in Remote Desktop and Virtual Private Network.
Must be able to lift and transport up to 50 pounds.
Skills and Abilities
Job Details
Company/Organization: American University of Kuwait - AUK
Employment Type: Full-time
Job Location: Salmiya, Kuwait
