• Beyti Egypt Careers | Application Support Engineer

    Beyti Egypt Careers | Application Support Engineer

    Location: Cairo, Egypt

    Job Description

    Beyti Egypt is currently looking for an Application Support Engineer who will be responsible for the following tasks

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provide first line support to Users by providing analysis and resolution for routine operational application issues.

    • Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue.

    • Monitor the corporate applications to ensure service availability 24/7.

    • Record and track incidents, complaints or requests.

    • Ensure that problem tickets raised in the right channel are clearly documented and articulated.

    • Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.

    • Support deployment of process enhancements by working with business on data collection and training key users on new functionality.

    • Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.

    Job Requirements

    • Faculty of Engineering (Computer) or Computer Science.

    • Minimum 2-4 years of Experience.

    • Analytical skills.

    • Communication & presentation skills.

    • Problem solving skills.

    Job Details

    Company/Organization: Beyti Egypt

    Employment Type: Full-time

    Job Functions: Information Technology

    Job Location: Cairo, Egypt

    Application Deadline: 15 February 2019


    Apply on Beyti website