Job Description
Beyti Egypt is currently looking for an Application Support Engineer who will be responsible for the following tasks
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide first line support to Users by providing analysis and resolution for routine operational application issues.
Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue.
Monitor the corporate applications to ensure service availability 24/7.
Record and track incidents, complaints or requests.
Ensure that problem tickets raised in the right channel are clearly documented and articulated.
Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.
Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.
Job Requirements
Faculty of Engineering (Computer) or Computer Science.
Minimum 2-4 years of Experience.
Analytical skills.
Communication & presentation skills.
Problem solving skills.
Job Details
Company/Organization: Beyti Egypt
Employment Type: Full-time
Job Functions: Information Technology
Job Location: Cairo, Egypt
Application Deadline: 15 February 2019
Apply on Beyti website
