Job Description
FThe job holder, role plays professions and jobs of the different establishments according to pre-established scripts and standard operating procedures, interacts with visitors and ensures them an outstanding experience
Duties and Responsibilities
Your main responsibilities in this role include the following:
Attends regular briefings, follows biometric rules and is interactive and updates with current information
Ensures the opening and closing checklists of the establishment are legibly completed, any revisions implemented, variances reported and performs the activity according to the script
Guides customers and maintains protocols when dealing with VIP guests
Acts as the ambassador of the brand for the establishment represented
Reconciles KidZos transactions accurately at the end of shift in compliance with the policy
Maintains highest grooming standards and follows process flow for uniforms
Coordinates on the daily inventory of consumables and supplies for the establishment and report any lack of stocks
Sets-up establishment with materials, accessories, uniforms prior to opening time and ensures that the assigned establishment is clean at all times
Guides and supports new joiners in their performance delivery to meet the required standards
Report any incidents, complaints, failures, shortage of materials, media or legal queries to the Coordinator immediately
Keeps control of visitor attendance manually in case of system failure and aims to achieve attendance targets for the establishment
Performs additional tasks when instructed by Coordinators from time to time
Deals with guests in a polite and courteous manner and answers all queries in a professional manner
Job Requirements
School completion + 1year certificate course/diploma
Minimum 3 years of experience in relevant field.
Experience in operations and/or customer service would be a plus.
Good English language skills required. Arabic language preferred.
Good organizational skills and ability to multi-task.
Good computer skills / knowledge of MS Office required.
Has a charismatic approach towards the job
Shows continuous interest and enthusiasm in performing the activity
Patient and kind towards customers
Suggests improvements
Aims towards ensuring excellent customer satisfaction with minimum lapses
Job Details
Company/Organization: Emaar
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
