Job Description
Lead, plan and direct the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Lead and manage all elements of operations while on duty.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Direct and oversee all passenger and aircraft handling operations on a management and shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.
Actively participate in the daily operation, working shifts including weekends and/or public holidays, where required, to deliver the local operation
Responsible for the effective management of safety and security outcomes through safety and security promotion, hazard identification and risk assessment, safety, security and compliance monitoring and reporting
Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM & special category guests
Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
Accountable for on time performance including management, mitigation, accurate reporting and follow-up of delays
Accountable for airport ancillary sales performance, promotion, coordination and process compliance monitoring
Accountable for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
Perform the role of Local Security Contact Officer
Additional responsibilities defined in full JD on intranet
Job Requirements
Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of leadership, project management and business solutions skills.
Previous exposure to highly pressured and multicultural environment in a management/supervisory role within a shift environment required. Previous regional or international exposure highly advantageous
Minimum 7-9 years relevant experience in a leadership or senior management capacity with exposure to global business best practice.
Proven ability to lead and drive results and communicate internally and externally on a large scale across multiple channels
Computer skills - Proficient
Communication Skills - Excellent
Business Understanding skills - Excellent
Leadership skills - Proficient
Negotiation skills - Excellent
Relationship Management skills - Excellent
Job Details
Company/Organization: Etihad Airways
Employment Type: Full-time
Job Location: Cairo, Egypt
Application Deadline: N/A
