Job Description
Mashreq Bank is currently seeking to hire a Universal Banker To perform and handle all financial transactions in risk free manner using the latest teller automation devices (TCRs) while maintaining the set service standards at all times. Primary responsibility will be also to operate in the new Model of the Express Branches & cater to Sales, Service & Transaction support to the existing and NTB customers t
Duties and Responsibilities
Your main responsibilities in this role include the following:
Manage cash transactions through TCRs at the new express branch model.
Strive towards managing customer expectation for each interaction.
Minimize customer attrition and reduce liability & service application rejections.
Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.
Take ownership of customer complaints and take them to resolution.
Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.
UBO will be responsible for the achievement of KPI’s on personal Banking Products as well as cross selling other segment Products.
Job Requirements
Thorough knowledge of Retail Banking products, processes services and policies.
University Graduate with 2-3 years of Branch Banking experience.
Preferred candidate must have UAE banking experience a minimum of 2 years
Computer literacy and tech savvy
Job Details
Company/Organization: Mashreq Bank
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
