• NBK Careers | Call Center Representative, Kuwait

    NBK Careers | Call Center Representative, Kuwait

    Location: Kuwait City, Kuwait

    Job Description

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Undergoes training / induction in NRDP, Call Centre Operating Process / Procedures, Call Centre Systems, Basic communication skills, Credit Cards, Loans, Funds, NBK Account Portfolio, WOL, DST or any other (or new) services offering benefits to the customer in order to successfully take over the responsibilities of Watani Phone Officer after three months.

    • Receives inbound calls that have been routed via NBK’s automated banking service including but not limited to the areas of Enquiry, Sales, Complaints etc. under the supervision of a Senior Watani Phone Officer and / or Team in accordance with call centre quality scorecard and internal service quality for the provision of best in class customer service to NBK customers and potential customers alike.

    • Answers calls relating to routine customer queries in areas of all NBK Services and Products under the supervision of a Senior Watani Phone Officer and / or Team Leader in order to effectively provide services to NBK customers through personal Telebanking Services.

    • Records conversations on computerised systems under Supervision in order to maintain Call centre applications and NBK Banking applications appropriately.

    • Identifies products or services under the supervision of a senior watani phone officer and / or Team Leader in order to meet the customer needs and Cross sell / Up sell where relevant

    Job Requirements

    • Kuwaiti National

    • Diploma , preferably in business or customer services .

    • Minimum of 6 months previous experience in working with the general public, preferably utilising the telephone or customer service position.

    • Flexible (able to work shifts)

    • Fluent in Arabic (without distinctive accent)

    • Able to converse and understand English

    • Team Player

    • Service Orientated

    • Computer literate including good keyboard skills

    Job Details

    Company/Organization: National Bank of Kuwait - NBK

    Employment Type: Full-time

    Job Location: Kuwait City, Kuwait