Job Description
Contact Centre Agent - (Arabic, Spanish or Russian Speakers)
To provide the highest level of service in order to sell Emirates products such as air tickets with an aim to improve the customer experience and increase company revenue.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Ensure the highest standard of customer service is provided to Emirates customers, provide them detailed information on Emirates tariff fares and actively issue online tickets and sell related products.
Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.
Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).
Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relationship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs.
Job Requirements
Customer Service.Call Centre: 1+ year
10 Years schooling or equivalent
Excellent interpersonal, telephone and customer service skills
Ability to work in a busy sales team environment
PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail
Knowledge of contact centre and airline industry procedures and methodology
Standard fares and ticketing courses, Skywards and MARS reservations systems
Other languages besides English (Arabic, Spanish, Russian)
Job Details
Company/Organization: Emirates
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
