Job Description
the Commercial International Bank - CIB Egypt is currently seeking to hire Personal Banker
Promote the development and growth of CIB market share through selling a value-adding financial services to achieve the set objectives and applying superior quality service to keep CIB image. In addition to handling all customers’ requests/instructions
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.
Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.
Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.
Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).
Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty
Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed.
Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.
Introduce and promote alternate channels to customers to reduce traffic in branches.
Be attentive to any possible frauds/risks and provide feedback to direct supervisor for guidance and assistance.
Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion.
Sales & Service
Reporting & Communication
Job Requirements
Bachelor’s degree of commerce, business administration, accounting or its equivalent.
From 0- 2 years of experience
Job Details
Company/Organization: Commercial International Bank - CIB Egypt
Employment Type: Full-time
Job Location: Damietta, Egypt
Application Deadline: N/A
