• ABB Egypt Internship | Customer Service Intern - Contact Center

    ABB Egypt Internship | Customer Service Intern - Contact Center

    Location: Cairo Governorate, Egypt

    Job Description

    You as a Contact Center Agent will be based in ABB Egypt Head Quarter in Cairo; Egypt. Reporting to the Country Customer Experience Lead.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Delivering high quality services and providing initial point of contact for business partners (internal and external) as a team member of the Contact Center.

    • Handling incoming enquiries in a timely manner via telephone, e-mails, web and other possible channels in a professional and friendly way.

    • Obtaining details of the caller and about the enquiry for further processing.

    • Entering the enquiry into ticketing system, creating a case and dispatch it to right unit.

    • Supporting the maintenance of an up-to-date contact lists for the units in scope.

    • Monitoring status of enquiry resolution and supporting escalation as per established process. Coordinating until tracking case is closed.

    • Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

    Job Requirements

    • You should be a student in 4th year in a relevant university. electrical Engineering is preferable

    • Ability to learn new software.

    • Proficiency in both spoken & written English is required. French is a plus.

    Job Details

    Company/Organization: ABB Egypt

    Employment Type: Internship

    Job Location: Cairo, Egypt

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