Job Description
Attending customer’s interactions and efficiently gather related information to fulfill customer needs.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.
Provide high class services and support on Bank’s different products.
Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
Cross sell and upsell different bank products.
Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
Adhere to Call Center scheduling, and maintain high level of adherence. To be flexible to work with different line of businesses.
Job Requirements
Minimum Bachelor Degree.
Minimum 0-1 years of experience in Call Center.
Call Center Policies and Procedures
Telephone Etiquette
Job Details
Company/Organization: Dubai Islamic Bank - DIB
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
