• Dubai Islamic Bank Careers | Call Center Representative, Dubai, UAE

    Dubai Islamic Bank Careers | Call Center Representative, Dubai, UAE

    Location: Dubai - United Arab Emirates
    Published:

    Job Description

    Attending customer’s interactions and efficiently gather related information to fulfill customer needs.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.

    • Provide high class services and support on Bank’s different products.

    • Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.

    • Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct

    • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.

    • Cross sell and upsell different bank products.

    • Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.

    • Adhere to Call Center scheduling, and maintain high level of adherence.  To be flexible to work with different line of businesses.


    Job Requirements

    • Minimum Bachelor Degree.

    • Minimum 0-1 years of experience in Call Center.

    • Call Center Policies and Procedures

    • Telephone Etiquette

    Job Details

    Company/Organization: Dubai Islamic Bank - DIB

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates

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