• Mashreq Bank Careers | Relationship Officer, Emirati Segment (Mortgage Sales), Abu Dhabi

    Mashreq Bank Careers | Relationship Officer, Emirati Segment (Mortgage Sales), Abu Dhabi

    Location: Abu Dhabi - United Arab Emirates

    Job Description

    To provide MashreqBank customer’s financial services which exceed the customer’s expectations by delivering an unbiased, competent, timely and problem free service

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Be imaginative and creative in the delivery of customer service.

    • Proactively work towards satisfying the needs of the customer through the existing policies and procedures

    • Profile each and every customer met to understand their needs.

    • Customer retention is also the RO's responsibility.

    • Take ownership of customer complaint resolution.

    • Be a team player and contribute to achievement of goals based on the Key Performance Indicators. Also to support and coach new staff to make easier their assimilation in the MB family.

    • Deputize for the Regional Manager in his absence.

    • Provide constructive and constant feedback on improvement of : products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

    • Adhere to Branch process and report deviations to the RM, which should finally lead to an acceptable Audit rating.

    Job Requirements

    • Minimizing customer attrition.

    • Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.

    • Increasing share of wallets of high risk customers to prevent an easy exit.

    • Meeting with the set service standards (indicators and surveys).

    • Ownership of customer complaints.

    • Implementation of the CHAP – Complaint Handling and Analysis Process.

    • Reduction of PIR

    • Contribute towards acceptable audit rating for the Department.

    Job Details

    Company: Mashreq Bank

    Employment Type: Full-time

    Job Location: Abu Dhabi, United Arab Emirates

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