• Attijariwafa Bank Careers | Prestige Relationship Manager

    Attijariwafa Bank Careers | Prestige Relationship Manager

    Location: Egypt

    Job Description

    Attijariwafa Bank Egypt is currently recruiting for the role of Prestige Relationship Manager

    To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution. To deliver challenging Prestige sales and service targets. To provide expert support and advice to Prestige customers, non-customers and colleagues, responding to referrals and introductions. Receive customer complaints, record it and take all reasonable steps to resolve the complaint in the eyes of our customers.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

      Sales Skills

    • Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling, cross selling of products & services through acting as an advisor to retail clients.

    • 70% of time is dedicated towards sales .

    • Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.

    • Run a business portfolio that maximizes opportunities and generates strong growth and good, sustainable returns over the business cycle.

    • Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.

    • Deliver world class customer service practices and ensure adherence to AWBE Service standards.

    • Meet all customer contact rules requirements set.

    • Service

    • Deal with customer complaints to rectify causes to avoid recurrence

    • Co-ordinate preparation and execution of account related documentation including mandates and application forms

    • Rigour

    • Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.

    • Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises

    • Adhere filling performance activity sheets timely and with Optimum quality

    • Team Working

    • Build effective relationships with branch staff and key support functions.

    • Support other Bank colleagues by building their knowledge and understanding of Premier customers, products and services through the delivery of formal and ad hoc training and coaching.

    • Provide cover for all staff within Sales when required.

    • Provide honest, direct and constructive feedback to others

    • Team Working

    • Agree performance development objectives with the team leader.

    • Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development

    Job Requirements

    • 3 to 5 years Branch Banking Experience for the higher grade

    • Competencies

    • Very strong communication and questioning skills

    • Planning and organization skills

    • Good numeric and analytical skills

    • Excellent Client Relationship Management / Service Oriented.

    • Presentation Skills

    • Persuading & influencing

    • Self starter

    • Team working

    • Adaptability

    • Forward planning

    • Decision making

    • Quality conscious

    • Understanding and meeting customer needs

    • Results oriented

    Job Details

    Company: Attijariwafa Bank

    Employment Type: Full-time

    Job Location: Egypt

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