Job Description
Attijariwafa Bank Egypt is currently recruiting for the role of Prestige Relationship Manager
To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution. To deliver challenging Prestige sales and service targets. To provide expert support and advice to Prestige customers, non-customers and colleagues, responding to referrals and introductions. Receive customer complaints, record it and take all reasonable steps to resolve the complaint in the eyes of our customers.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling, cross selling of products & services through acting as an advisor to retail clients.
70% of time is dedicated towards sales .
Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
Run a business portfolio that maximizes opportunities and generates strong growth and good, sustainable returns over the business cycle.
Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
Deliver world class customer service practices and ensure adherence to AWBE Service standards.
Meet all customer contact rules requirements set.
Deal with customer complaints to rectify causes to avoid recurrence
Co-ordinate preparation and execution of account related documentation including mandates and application forms
Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises
Adhere filling performance activity sheets timely and with Optimum quality
Build effective relationships with branch staff and key support functions.
Support other Bank colleagues by building their knowledge and understanding of Premier customers, products and services through the delivery of formal and ad hoc training and coaching.
Provide cover for all staff within Sales when required.
Provide honest, direct and constructive feedback to others
Agree performance development objectives with the team leader.
Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development
Sales Skills
Service
Rigour
Team Working
Team Working
Job Requirements
3 to 5 years Branch Banking Experience for the higher grade
Very strong communication and questioning skills
Planning and organization skills
Good numeric and analytical skills
Excellent Client Relationship Management / Service Oriented.
Presentation Skills
Persuading & influencing
Self starter
Team working
Adaptability
Forward planning
Decision making
Quality conscious
Understanding and meeting customer needs
Results oriented
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