Job Description
This role is assist the Middle East Senior Collections Manager to manage the overall UAE & Bahrain Unsecured (Middle East) Frontend Consumer Collections portfolio.
Liaise with managers/ team leaders to identify relevant training needs (with a focus on soft skill training). Provide ongoing inputs to improve portfolio performances. Ongoing coaching and development for all supervisors and collections agents.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Manage and control the Frontend buckets and achieve flow rates and Net Credit Loss Plan
Manage a team of supervisors and their respective collectors to ensure all collections activities are diligently carried out, and any processes in place are in compliance to existing company policies and guidelines.
Work in close conjunction with the Senior Collections Manager and Collections Head on upcoming new strategies
Close and daily monitoring of the collections productivity and financial reports to ascertain and address any bleeps in particular portfolio cycles
Anticipate and recommend appropriate action plans to address potential deterioration
Monitor and counsel non-performers within the team by regular coaching, and encourage top performers on an active basis
Awareness and adherence to GCCFRP, Global Consumer Debt Collections best practices, compliance and complaints policies.
Development Value:
Opportunity to work in a fast-paced environment with multiple priorities and challenging targets
Successful candidate will be evaluated for a long-term career in the UAE Consumer Operations Business franchise
Progression to Collections Manager
Lateral movement possible within other teams to learn new tasks and responsibilities
Progression to other units within O&T for job skill enhancement or for change.
Job Requirements
8+ years experience in Collections
Familiarity with Collections systems (eg: CACS/dialer/TRIAD) and processes
Advanced knowledge of pre (and preferably) post charge off collections
Previously managed a team of over 10 staff
Ability to think out of box suggestions
Effective time management skills
Strong knowledge of Consumer banking asset products such as credit cards and personal loans
Strong people management and multi tasking skills
Ability to influence external stakeholder
Strong understanding of business priorities and criticality of adherence to timelines
High level of understanding of controls framework and importance of escalation and transparency
Bachelor degree
Results oriented, assertive, innovative, resourceful and attentive to details
Ability to work in fast-paced environments, multitask and react in short timeframes
Creative approach while dealing with ambiguity with the ability to anticipate challenges and develop innovative solutions
