• ADIB Bank Egypt Careers | Relationship Manager - Wealth Management

    ADIB Bank Egypt Careers | Relationship Manager - Wealth Management

    Location: Egypt

    Job Description

    Abu Dhabi Islamic Bank - ADIB is currently recruiting for the role of Relationship Manager - Wealth Management

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Driving priority banking growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB gold products and acting as an advisor to mass affluent customers.

    • Managing a portfolio of gold banking customers and offering full range of wealth management services .in order to achieve revenue goals and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship

    • Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.

    • Focusing exclusively on priority banking clients (deposits /Assets).

    • Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' ‘new to bank’ affluent customers.

    • Visiting potential clients for liabilities / Assets products and preparing presentations for potential clients to present ADIB priority products to enhance sales.

    • Enhancing existing customer’s relationship and their needs to be reflected into each customer’s plan.

    • Achieving a monthly deposits/ Assets target in addition to an aggressive Upgrade target

    • Responsible for the growth, product management, & profitability of ADIB Priority Proposition across the ADIB Bank Egypt .

    • Deliver world class customer service practices and ensure adherence to ADIB Service standards

    • Ensure that customers are directed to the most appropriate service delivery channel to meet their needs.

    • Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Ensure handling & covering all customers’ requests/ inquiries to deliver services excellency

    • Maintain sales performance statistics for management information usage.

    • Building the business, deepening relationships and effectively executing the sales process.

    • Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.

    • Maintain a superior customer service experience including pre-empting issues

    • and proactive servicing.

    • Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.

    • Follow up with others, departments, pipeline credit/ operations dept. on pending cases.

    • Ensure the implementation of all Bank policies / procedures / compliance requirements are in place.

    • And any other assigned tasks.

    Job Requirements

    • Minimum 6 years of customer service experience either in financial sector front line or real estate

    Job Details

    Company: Abu Dhabi Islamic Bank - ADIB Egypt

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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