Job Description
The CIB Egypt is currently recruiting for the role of Credit Cards Collector
To collect the overdue and over limit amounts from assigned customers segments who failed to meet due dates to minimize delinquency and control flow through into higher buckets by doing outgoing calls to those customers.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Payments Collection
Check status of respective customers arrears (i.e. Credit card, Loans, or Auto & Mortgage) & prepare required data prior phone calls
Conduct phone calls with arrears customers, record the outcome of phone calls in the work cards or system
Negotiate arrears settlements and report actions to be taken ‘partial payment, rescheduling or turning case to legal to the team leader
Organize filling / Documents properly to ensure easy access
Finalize daily transactions, and refer any back log to the collection supervisor
Policies, processes, and procedures
Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day to day operations
Follow the day-to-day operations related to own jobs in the Collection & Recovery department to ensure continuity of work
Compliance
Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
Job Requirements
Bachelor’s degree of Commerce, Business Administration, Accounting or related fields
0 to 2 years of experience
Understands the principles of accounting and cost-effectiveness
Good command of English language beside Arabic
Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
Keen for new experience, responsibility and accountability
Communication Skills
Must be adept in use of basic software such as Office, and ideally Access, Internet and email
Job Details
Company: Commercial International Bank - CIB
Employment Type: Full-time
Job Location: Cairo, Egypt
