• ABK Bank Careers | Sales & Services Head, Suez, Egypt

    ABK Bank Careers | Sales & Services Head, Suez, Egypt

    Location: Egypt

    Job Description

    Alahli Bank of Kuwait - ABK is currently recruiting for the role of Sales & Services Head

    Deliver high quality service to customers through providing banking service

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Sales Achieve sales targets covering all required banking products as per branch business objectives.

    • Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.

    • Products Explain products and services to customers in order to achieve sales

    • Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints

    • Complaints Resolve issues and complaints from customers; escalate issue when outside authority

    • Customer requests Process requests from existing and new customers and provide them with excellent service

    • Customer administration Send, receive and file confirmations and ensure transfers are properly processed

    • Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately

    • Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks

    Job Requirements

    • Bachelor's Degree or equivalent certification/experience

    • Minimum 6 years of experience in CS

    • Competencies & Skills

    • Effective Communication

    • Professional Ethics

    • Customer Centric

    • Result Focus

    Job Details

    Company: Alahli Bank of Kuwait - ABK

    Employment Type: Full-time

    Job Location: Suez Branch, Egypt

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