• FAB Bank Careers | Elite Relationship Manager, Egypt

    FAB Bank Careers | Elite Relationship Manager, Egypt

    Location: Egypt

    Job Description

    Elite Relationship Manager - (Mohandessin - Heliopolis - New Cairo - Mansoura)

    Responsible for managing a portfolio of Elite customers, maximizing existing portfolio and acquiring New To Business Elite accounts, while providing a competitive, best-in-class customer experience to achieve assigned business volumes.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Market the full range of bank’s products & services to the Elite client segmentation and contribute effectively in achieving Elite’s budget while identifying and meeting customer needs through acting as a financial advisor to assigned customers.

    • Manage and increase the portfolio by acquiring NTB Elite customer and cross selling FAB services / Products

    • Handling all Elite customers queries and complaints and ensure resolving them efficiently within the set TAT

    • Analyze portfolio performance statistics to better understand customer behavior and plan for future activities.

    • Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds

    • Ensure that customers are receiving a superior service and aligned with FAB guidelines, service standards and CBE regulations.

    • Adhere to the product parameters and credit policy manual.

    • Responsible for conducting a permanent market scan on competitor’s offering within the Elite proposition and provide recommendations to the Products and segments teams on improvements

    • Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.

    • Ensure completion of branch KYC according to time line set by management.

    • Improve “Net Promoter score” across all Elite customers.

    Job Requirements

    • Bachelor degree from a reputable university, MBA in business is a plus

    • For Elite RM , Minimum 4 years of experience with a segment (1.5 M) tier

    • For Senior Elite , Minimum 6 years of experience , 2 of which are within the Elite segment

    • Successful track record of sales and aggressive targets achievement

    • Experience in Retail and Customer Service areas is a must especially with affluent clients.

    • Excellent Marketing skills

    • Customer Centric

    • Target oriented

    • Excellent command of English Language

    • Well organized, accurate, self-driven, problem solver and has the ability to work under stress and pressure

    • Excellent interpersonal, presentation and communication skills

    Job Details

    Company: First Abu Dhabi Bank - FAB

    Employment Type: Full-time

    Job Location: Egypt

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