• FAB Bank Jobs | Relationship Officer - Business Banking, Abu Dhabi, UAE

    FAB Bank Jobs | Relationship Officer - Business Banking, Abu Dhabi, UAE

    Location: Abu Dhabi - United Arab Emirates

    Job Description

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Meet and exceed monthly sales target objectives

    • Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele

    • To be abreast with all policies, products and processes to ensure superior client on boarding experience

    • To proactively participate in Learning, Development and training programs of the bank in order to be an effective sales personnel

    • Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

    • Financial

    • Accomplish set sales and revenue objectives for all Products as per set the business plan

    • Achieve monthly& annual set KPI objectives

    • Focus on New To Bank acquisition along with leveraging existing client base

    • To leverage on cross sell opportunities to ensure higher revenue per customer

    • Customers

    • Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.

    • Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience

    • To ensure no miss selling to customers by offering products/services transparently as per customer requirements

    • Understand and resolve/escalate customer redresses to ensure timely resolution

    • Learning & Growth

    • Participate in the assigned People Development and Learning & Development Programs. Take accountability for own development by active enrolment and participation with close coordination with respective Unit Manager

    • To ensure participation in assigned training, Learning & Development programs

    • Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

    • Internal Processes

    • Ensure strict adherence of prescribed Sales & Compliance processes as per Bank's policies. Adherence to governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise

    • Adhere to Risk Control Assessment RCA process across all areas of Business Banking Sales Department - Selling, Client Onboarding, Fraud Control, Client Application & KYC Documentation etc

    • Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes.

    Job Requirements

    • University Degree / MBA / PGDM / Sales diploma or certification preferable.

    • 2 - 3 years of experience in Banking or in a Financial Industry within Abu Dhabi Region.

    • Proven Sales Skills

    Job Details

    Company: First Abu Dhabi Bank - FAB

    Employment Type: Full-time

    Job Location: Abu Dhabi, United Arab Emirates

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