Job Description
Abu Dhabi Islamic Bank - ADIB is currently recruiting for the role of E-Payments Manager
Duties and Responsibilities
Your main responsibilities in this role include the following:
Develop reports of e-payments performance
Pay visits to branches to follow-up on products penetration, activation and check customer experience and issues first hand
Frequent Market Survey and market scan on Competition Offering
Report and follow-up on raised customer issues on e-payments products
Monitor adherence to SLA on activities performed related to e-payments products process.
Analysis on the monthly complaint reports for e-payments
Obtain approvals on functional scopes from relevant business and support areas
Perform UAT for new initiatives, upgrades and fixes representing the customer’s point of view
Obtain required approvals on published content, contracts, NDAs and any related documents
Analyse all business requirements and design products roadmap.
Improve e-payments products customer experience
Cover the business side for UAT activities as well as obtaining required approvals for relevant published features or content.
Maintain E-payments products sufficiency generating to make sure that service quality up to required standards
Manage vendors and partners relationships
Create Business Requirement Documents for new projects related to e-payments products.
Create MEPs related to department products and get required approvals
Maintain a close relationship with the business units and functions to identify potential areas for innovation including new business models, products & services as well as new technologies
Design end to end process for any current / new products & services
Drive execution of project plans with different stakeholders.
Track / monitor performance of the e-payments products to ensure proper utilization & profitability
Business Owner for all e-payment solutions
Create & Manage Campaigns for e-payments products
Improve e-payment products performance standards
Develop necessary adjustment as needed to ensure availability of the services.
Fine tuning current products features & functionalities.
Create Change Requests documents.
Implement of new initiative over the e-payment products to increase usage provide any analysis needed which help business in undertaking decisions & insure accuracy of data provided.
Perform Pilot & Post Production testing with all stakeholder.
Job Requirements
University/College Degree
Basic Qualifications: Technical experience in e-payments and mobile wallet products
6+ Years of experience
Job Details
Company: Abu Dhabi Islamic Bank - ADIB Egypt
Employment Type: Full-time
Job Location: Cairo, Egypt
