• ADIB Bank Jobs in Dubai | Customer Service Officer

    ADIB Bank Jobs in Dubai | Customer Service Officer

    Location: Dubai - United Arab Emirates

    Job Description

    Reports direct to: customer service manager

    Deliver Excellent customer service in accordance with agreed standards

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Responsible to close customer complaints and ensure that customer is satisfied with the service provided

    • Ensure TAT is adhered to and where possible exceed customer expectations

    • Ensure customer is constantly informed on status of his/her query.

    • Co-ordinate and liaise with other departments in a professional manner

    • Deliver right levels of service skills support & coach other colleagues

    • Participate in regular review and development meeting with key stakeholders

    • Ensure compliance with bank policies

    • Positive customer feedback

    • Ensure customer queries are resolved with agreed TAT

    • Deliver professionalism when dealing with customers and other departments

    Job Requirements

    • For UAE National Only

    • Previous banking experience in similar role

    • Knowledge of regulated financial services and banking industries

    • Detailed understanding of asset product

    • In depth understanding of the internal process, procedures and internal systems

    • Customer service skills in order to resolve customer complaints

    • Display flexibility in dealing with clients and other team members

    • Good problem solving skills

    • Excellent communication skills

    • Excellent Decision making skills

    Job Details

    Company: Abu Dhabi Islamic Bank - ADIB

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates

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