Job Description
Reports direct to: customer service manager
Deliver Excellent customer service in accordance with agreed standards
Duties and Responsibilities
Your main responsibilities in this role include the following:
Responsible to close customer complaints and ensure that customer is satisfied with the service provided
Ensure TAT is adhered to and where possible exceed customer expectations
Ensure customer is constantly informed on status of his/her query.
Co-ordinate and liaise with other departments in a professional manner
Deliver right levels of service skills support & coach other colleagues
Participate in regular review and development meeting with key stakeholders
Ensure compliance with bank policies
Positive customer feedback
Ensure customer queries are resolved with agreed TAT
Deliver professionalism when dealing with customers and other departments
Job Requirements
For UAE National Only
Previous banking experience in similar role
Knowledge of regulated financial services and banking industries
Detailed understanding of asset product
In depth understanding of the internal process, procedures and internal systems
Customer service skills in order to resolve customer complaints
Display flexibility in dealing with clients and other team members
Good problem solving skills
Excellent communication skills
Excellent Decision making skills
Job Details
Company: Abu Dhabi Islamic Bank - ADIB
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
