• First Abu Dhabi Bank Jobs in Egypt | Plus Relationship Manager, Damietta

    First Abu Dhabi Bank Jobs in Egypt | Plus Relationship Manager, Damietta

    Location: Egypt

    Job Description

    Responsible for managing a portfolio of Plus customers, maximizing existing portfolio and acquiring NTB Plus accounts, while providing a competitive, best-in-class customer experience to achieve assigned business volumes.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Market the full range of bank’s products & services to the Plus client segmentation and contribute effectively in achieving Plus’ budget while identifying and meeting customer needs through acting as a financial advisor to assigned customers.

    • Manage and increase the portfolio by acquiring NTB Plus customer and cross selling FAB services / Products

    • Handling all Plus customers queries and complaints and ensure resolving them efficiently within the set TAT

    • Analyze portfolio performance statistics to better understand customer behavior and plan for future activities.

    • Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds

    • Ensure that customers are receiving a superior service and aligned with FAB guidelines, service standards and CBE regulations.

    • Adhere to the product parameters and credit policy manual.

    • Responsible for conducting a permanent market scan on competitor’s offering within the Plus proposition and provide recommendations to the

    • Products and segments teams on improvements

    • Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.

    • Ensure completion of branch KYC according to time line set by management.

    • Improve “Net Promoter score” across all Plus customers.

    Job Requirements

    • Bachelor degree from a reputable university, MBA in business is a plus

    • Minimum 3 years of experience

    • Successful track record of sales and aggressive targets achievement

    • Experience in Retail & Customer Service areas is a must especially with affluent clients.

    • Excellent Marketing skills.

    • Customer Centric

    • Target oriented.

    • Excellent command of English Language.

    • Well organized, accurate, self-driven, problem solver and has the ability to work under stress & pressure.

    • Excellent interpersonal, presentation and communication skills

    Job Details

    Company: First Abu Dhabi Bank - FAB

    Employment Type: Full-time

    Job Location: Damietta, Egypt

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