Job Description
Responsible for managing a portfolio of Plus customers, maximizing existing portfolio and acquiring NTB Plus accounts, while providing a competitive, best-in-class customer experience to achieve assigned business volumes.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Market the full range of bank’s products & services to the Plus client segmentation and contribute effectively in achieving Plus’ budget while identifying and meeting customer needs through acting as a financial advisor to assigned customers.
Manage and increase the portfolio by acquiring NTB Plus customer and cross selling FAB services / Products
Handling all Plus customers queries and complaints and ensure resolving them efficiently within the set TAT
Analyze portfolio performance statistics to better understand customer behavior and plan for future activities.
Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds
Ensure that customers are receiving a superior service and aligned with FAB guidelines, service standards and CBE regulations.
Adhere to the product parameters and credit policy manual.
Responsible for conducting a permanent market scan on competitor’s offering within the Plus proposition and provide recommendations to the
Products and segments teams on improvements
Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
Ensure completion of branch KYC according to time line set by management.
Improve “Net Promoter score” across all Plus customers.
Job Requirements
Bachelor degree from a reputable university, MBA in business is a plus
Minimum 3 years of experience
Successful track record of sales and aggressive targets achievement
Experience in Retail & Customer Service areas is a must especially with affluent clients.
Excellent Marketing skills.
Customer Centric
Target oriented.
Excellent command of English Language.
Well organized, accurate, self-driven, problem solver and has the ability to work under stress & pressure.
Excellent interpersonal, presentation and communication skills
Job Details
Company: First Abu Dhabi Bank - FAB
Employment Type: Full-time
Job Location: Damietta, Egypt
