Job Description
Intern opportunities students & recent graduates: Customer Facing Technologies
Applications to these opportunities are considered for all available intern roles, which may include the ones described below, depending on education level and/or location. To be considered for an internship, you need to be enrolled full-time as a student majoring in an applicable field.
Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers. We have some of the world’s biggest companies as clients. If you like the idea of developing technical solutions to help them overcome their business problems, this is the role for you.
Based on the size and scale of our services business, we have multiple disciplines available including:
Technical Account Manager
Account Technology Strategist
Technical Specialist
Technical Account Manager
A Technical account manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.
You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management. If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft.
Role-specific Qualifications
Confidence to manage executive relationships, both internally and with customers, to create business transformation.
Combining business acumen with technological experience.
Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
Account Technology Strategist
The Account Technology Strategist (ATSs) are our enterprise customer's chief architects. Acting as a chief architect offers a high profile, customer-facing role that is the primary technical face and orchestration point for enterprise customers. Successful ATS' have a strong, proven IT background and demonstrated knowledge with a broad range of Microsoft solutions and technologies.
As an ATS you must relish the opportunity to build and maintain trusted advisor relationships with technical leads at some of America's largest organizations including CIOs, CTOs, Enterprise Architects, and IT Directors.
You will be responsible for developing the account technology vision and strategy to support the overall business objectives for Microsoft and customers. The ATS works closely with the Account Executive, Customer Support, Technical Sales, and Business Development sales disciplines to ensure all new sales are well scoped to achieve sustainable business results.
ATS' champion their customer success across varying Microsoft solutions, technologies, and channel partners often within multiple accounts. The role includes coordinating and guiding both the customer and Microsoft enterprise account teams on all technical domains.
Role-specific Qualifications
Confidence to manage executive relationships, both internally and with customers, to create business transformation.
Combining business acumen with technological experience.
Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
Technical Specialist
Technical Specialist (TS) drive the technical motions within sales driving specific solution area revenue and market share. Based on the tremendous opportunity of digital transformation across every individual and organization, we focus our broad portfolio of assets and go-to-market efforts across four key solution areas: Modern Workplace, Business Applications, Apps & Infrastructure, and Data & AI.
As a TS, you work alongside Business Development and Solutions Architect teams who source, generate and qualify opportunities within the sales lifecycle. TSs enable, manage, and implement, cutting edge and legacy technologies in large enterprises.
Role-specific Qualifications
Confidence to manage executive relationships, both internally and with customers, to create business transformation. Combining business acumen with technological experience. Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
Job Requirements
Currently pursuing a bachelor’s or master’s computer science, computer engineering, IT or electrical engineering or STEM fields or related fields with at least one semester/quarter remaining after internship. Alternatively still registered as a student at the time of application (South Africa).
Passion for technology and working with customers.
Excellent communication skills and superior customer-service oriented skills desired.
Excellent verbal and written communication, analytical and presentation skills.
English language and local language fluency for all roles.
Full unrestricted work authorization for your chosen location.
Job Details
Company: Microsoft
Employment Type: Full-time
Job Location: Kuwait
