Job Description
Alahli Bank of Kuwait - ABK is currently recruiting for the role of Customer Service Officer
Deliver high quality service to customers through providing banking service
Duties and Responsibilities
Your main responsibilities in this role include the following:
Sales Achieve sales targets covering all required banking products as per branch business objectives.
Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
Products Explain products and services to customers in order to achieve sales
Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
Complaints Resolve issues and complaints from customers; escalate issue when outside authority
Customer requests Process requests from existing and new customers and provide them with excellent service
Customer administration Send, receive and file confirmations and ensure transfers are properly processed
Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
Job Requirements
Bachelor's Degree or equivalent certification/experience
From 0 to 4 years of banking experience
Effective Communication
Professional Ethics
Customer Centric
Result Focus
Competencies & Skills
Job Details
Company: Alahli Bank of Kuwait - ABK
Employment Type: Full-time
Job Location: Menia Branch, Egypt
