• ALEXBANK Jobs | Sr. Application Technical Support Officer

    ALEXBANK Jobs | Sr. Application Technical Support Officer

    Location: Egypt

    Job Description

    ALEXBANK is currently recruiting for the role of Senior Application Technical Support Officer

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Works independently to maintain all of AlexBank ICT Core Systems support.

    • Reply to the open incidents or request on the ticketing system within the SLA.

    • Do the day-to-day provided support to IT operations team related to end of day, end of month and end of year activities.

    • Do the daily operations’ logs review and analysis and take the required corrective actions to ensure operations quality is up to AlexBank standardizations.

    • Responsible for emergency response as needed to correct Core Systems Operations’ failures. In coordination with other ICT teams.

    • Do the required setup for the new products (Loans , CASA, … etc.) on the Core banking system.

    • Perform the SIT (system integration test) and UAT (user acceptance test) for any new customizations, changes and project related to the Core systems.

    • Ensure that the new customizations and changes have been deployed on production environments within the timeframe.

    • Works closely with professional technical staff in ICT teams in evaluating current systems.

    • Ensuring Known Error records are established and cascaded where appropriate.

    • Cooperate with the development team to report the known issue in order to find a root fix.

    • Do the handover process to service desk team (1st line support) for any new functionality or new product/system.

    • Automate the daily operations whenever possible to minimize the manual operational risk.

    • Coach and guide the new staff in the Core systems support team.

    • Provides on-the-job training to new ICT staff members.

    • Other duties as assigned by the line management.

    Job Requirements

    • A university degree in Computer Science, and/or equivalent experience.

    • Minimum 4-5 years of experience in Information Technology systems is a must.

    • Experience with banking industry systems is mandatory.

    • Either strong OOP or Functional Programing and modeling skills.

    • Good knowledge in one or more programing frameworks (.NET, JAVA... etc.).

    • Good knowledge in javascript.

    • Strong knowledge in SQL server and ORACLE PL/SQL.

    • Experience in FINACLE core banking system customizations is desirable, but not mandatory.

    • Experience in FINACLE scripting framework is desirable, but not mandatory.

    • Good knowledge in ETL and reporting tools (oracle reporting tool , SSRS ,IReport, … etc.)

    • Good knowledge in ORACLE ERP GL, payables, receivable and procurement is desirable, but not mandatory.

    • Strong knowledge in problem solving and logs analysis.

    • Good knowledge in ATM- POS integrations (ISO message) is desirable, but not mandatory.

    • Good knowledge in payment modules (ACH, SWIFT,… etc.)

    • Good knowledge in windows server, AIX and Linux.

    • Good knowledge in writing shell scripts.

    • Good written and oral communication.

    • Fluent in oral and written English.

    Job Details

    Company: ALEXBANK

    Employment Type: Full-time

    Job Location: Cairo, Egypt