Job Description
the Commercial Bank of Kuwait - CBK is currently recruiting for the role of Senior Supervisor - Knowledge & Quality Management
Duties and Responsibilities
Your main responsibilities in this role include the following:
Updating the Knowledge Gateway portal content by following up with bank circulars and memos.
Evaluating calls, video calls, chats and emails’ using various evaluation criteria’s and calculate the scores for the staff.
Monitoring quality and accuracy of information provided by various units on different platforms to the customers.
Visiting the branches/loan centers for monitoring the branch staff as per the evaluation criteria’s defined & Visiting various units (e.g. Contact Center, VBD etc.) to understand the functions performed from a trainee perspective.
Preparing Knowledge exams to test employees and send to the manager for review.
Supervising the work of the team.
Monitoring and evaluating various social media platforms.
Monitoring quality and accuracy of information provided by various units on different platforms to the customers.
Job Requirements
For Kuwaiti
Effective organizational skills
Initiative and the ability to offer new ideas
Presentation skills
Communication skills
Team working skill
Analyzing and reporting
Ability to handle different tasks
Education: non linguistics major
Years of Experience: Min: 6 Max: 7
Job Details
Company: Commercial Bank of Kuwait - CBK
Employment Type: Full-time
Job Location: Hawali, Kuwait
