• AlTijari CBK Jobs | Sr. Supervisor - Knowledge & Quality Management, Kuwait

    AlTijari CBK Jobs | Sr. Supervisor - Knowledge & Quality Management, Kuwait

    Location: Kuwait
    Published:

    Job Description

    the Commercial Bank of Kuwait - CBK is currently recruiting for the role of Senior Supervisor - Knowledge & Quality Management

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Updating the Knowledge Gateway portal content by following up with bank circulars and memos.

    • Evaluating calls, video calls, chats and emails’ using various evaluation criteria’s and calculate the scores for the staff.

    • Monitoring quality and accuracy of information provided by various units on different platforms to the customers.

    • Visiting the branches/loan centers for monitoring the branch staff as per the evaluation criteria’s defined & Visiting various units (e.g. Contact Center, VBD etc.) to understand the functions performed from a trainee perspective.

    • Preparing Knowledge exams to test employees and send to the manager for review.

    • Supervising the work of the team.

    • Monitoring and evaluating various social media platforms.

    • Monitoring quality and accuracy of information provided by various units on different platforms to the customers.


    Job Requirements

    • For Kuwaiti

    • Effective organizational skills

    • Initiative and the ability to offer new ideas

    • Presentation skills

    • Communication skills

    • Team working skill

    • Analyzing and reporting

    • Ability to handle different tasks

    • Education: non linguistics major

    • Years of Experience: Min: 6 Max: 7

    Job Details

    Company: Commercial Bank of Kuwait - CBK

    Employment Type: Full-time

    Job Location: Hawali, Kuwait

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