Job Description
Bank Audi - Egypt is currently recruiting for the role of Senior Collections Specialist
Duties and Responsibilities
Your main responsibilities in this role include the following:
Increase customers awareness by educating customers on timely payments to minimize delinquency & follow through higher buckets.
Keep track of productivity report showing number of calls, promises kept and broken…etc.
Responsible for solving the different reasons of disabling customers from paying their dues.
Identify high risk & skip accounts for referrals to higher level.
Communicate payments recommendations raised by supervisor for customers.
Meet targets communicated by collections head to minimize net credit loss.
Must communicate and follow up effectively with sales dept regarding customer accounts.
Monitoring accounts to identify overdue payments.
Process payments and refunds.