• CBD Bank Careers | Manager Remittance Payroll & Cash, Dubai

    CBD Bank Careers | Manager Remittance Payroll & Cash, Dubai

    Location: Dubai - United Arab Emirates

    Job Description

    Provide support to Unit Head – Payments in achieving the Unit objectives. Manage day to day functions of Remittance, Payroll and Cash along with overseeing operations of external vendors WNS, TG and Brinks.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Prioritize and allocate the work program for Unit and manage external service providers WNS, Transguard,& Brinks

    • Lead, plan operationalize Remittance, Payroll and Cash related functions in line with Compliance, OFAC, Correspondence Bank guidelines, ICCS guidelines and CBUAE requirements.

    • Guide the processing team to handle Remittances (FTS, IPI) / Payroll / WPS / Hybrid / iBusiness salary upload to meet CBUAE guidelines

    • Coordination with Branches for cash movement to CBUAE through external vendors, approval of deposit / withdrawal services through CBUAE portal

    • Constant monitor of the activities handled by Cash management in settling customer dispute, daily reconciliation of vendor cash collection, CBUAE / Branch cash movement and GL

    • Respond to customer/HO departments enquiries and correspond with them related to Units activities

    • Develop, train, and supervise the Onshore / Offshore team staff handling the activity to provide error free / complaint free service.

    • Replace Manager Clearing and have an effective supervision of Service providers for Inward and Outward clearing to meet cut-off, customer grievances, erroneous processing, reconciliation of CBUAE accounts

    • Lead constant process improvement, process reengineering, system enhancements.

    • Ensure SOP for all process are available and updated

    • Any other related job assigned by Unit Manager or Department Manager

    • Operational Efficiency / Supervision

    • 100 % maintenance of SLA by the Agency

    • Same Day salary processing, SO execution, maintenance and dash Board monitoringr

    • Reconciliation of daily Remittance – Inward / Outward from all channels, identify duplicate processing, system issues, dash board to identify day’s inventories

    • 100% processing of IPI / FTS / SWIFTC on the same day, in coordination with Treasury for special rates

    • Cash dispute settlement for SCDM/CDM to be handled in constant coordination with service providers and ensure 100% adherence to SLA/TAT

    • Rectification of unreconciled GL entries and respond to QA same day - pertaining to Remittances, Standing Order, Pay roll and Cash dispute / Vault and ATM GL’s.,.

    • Review policies, procedures and statutory requirements to suit the activity pertaining to Clearing, Remittance, Payroll, Standing order and amend if required.

    • Customer complaints, follow-up with PCM for H2H, WPS and other iBusiness products pertaining to Payroll / SO between Offshore and Bank in resolving service issues

    • All rule books, guidelines for Remittance, Payroll, Clearing of regulatory to be met

    • EoSB for CBD staff, managing the hold, settling in line with HR guidelines

    Job Requirements

    • Bachelors Degree in a Finance discipline.

    • Computer Literate

    • 2 - 3 years experience as Senior Team Leader or 5 years as Team Leader/ Senior Officer in Banking operations, with Remittance, Payroll and Clearing exposure.

    • Written and spoken English – Arabic preferable.

    • Good interpersonal and negotiating skills.

    • Investigative and analytical mind.

    • Good report writing skills.

    Job Details

    Company: Commercial Bank of Dubai - CBD

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates

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