Job Description
Able to increase focus on the Local market and drive commercialization of existing and new products within these markets. The individual will be supporting the product & channel Management functions through activities like, preparation & launch of cash management products & solutions
Accountable for end to end complex implementations for cash management solutions / channels, including project execution. Act as a solution delivery manager for GTB business within CIB and contribute to improving Time-to-Revenue for GTB products
Manage and execute project plans, coordinate with related departments and/or external vendors to fulfill the implementation requirements within the expected timeline, at the expected quality requirements agreed with the client
Responsible for client’s GTB solution implementation for the duration of the implementation life cycle including project management, by exploring customers’ requirements and formulating project plans
Coordinate with Channels, Product team, Advisory, Client Services, IT, and other stakeholders to provide support during service delivery and end-to-end enablement functions.
Duties and Responsibilities
Your main responsibilities in this role include the following:
To actively support the Product Management / Product Development / Channel Development functions within the transaction banking space in Egypt.
Work towards supporting continuous improvements in the financial, operational and service performance of the Corporate Payments, collections and Digital capabilities and increase market share vis-ร -vis competition
Drive local regulatory initiatives like EG CBE Payments Gateway / EGACH etc and ensuring FAB gets a giant share of the market
Assist our clients in understanding and using our GTB products and channels; Lead implementation of local, regional cash management solutions of varying size and complexity
Responsible for Time-to-Revenue of deals assigned, ensuring clients are implemented in a fast, controlled and accurate way.
Continuously reduce implementation cycle time, minimize deal slippage & associated revenue conversion lead time, all aiming to improve Time-to-Revenue. Accurately report project status, escalating effectively for “on hold” & slow moving deals
Attend Client Meetings involving complex requirements, and own the responsibility of providing 'right solution' to the client. Provide guidance and support to RMs, Sales/Marketing teams for promoting the relevant products
Represent and where possible support the bank in driving Cash Management Product evolution in alignment with the bank's overall strategy and goals. Analyse and discuss client pricing discussion for presentation to Deal review Committee
Evaluate and recommend new ideas/solutions, acting as 'Customer's Voice' and delivering bottom line benefit. These can be on the areas of new proposition, Technology, Regulation, Industry and Market infrastructure.
Job Requirements
Minimum a University Degree in finance, economics, Information Technology or equivalent
Good understanding of local and international GTB products, international cash management electronic platform operations
3-5 years’ experience in the Financial Services industry
Strong results orientation – evidence of proactively driving projects to conclusion
Strong communication skills
Organizational and planning skills
Negotiation, decision making and problem solving skills
Ability to manage high workload within a pressurized environment
Strong work ethic – willingness to take a ‘hands on’ approach
A self-starter, motivated, with aptitude and willingness to undertake self-learning
Must demonstrate a keen interest to learn the business and its processes, in order to best support our clients
Must have passion for customer service
Must demonstrate the ability to analyze and understand complex problems, make sound decisions, provide recommendations, and communicate solutions in a proactive manner.
Must have excellent verbal and written communication skills and be able to articulate concepts effectively to business users, operational teams and technologists at all levels of seniority within the client and the bank
