Job Description
The Arab Bank is currently recruiting for the role of Branch Manager
Duties and Responsibilities
Your main responsibilities in this role include the following:
Implement Branch Sales Budget and business plan.
Drive, manage & track branch performance toward achieving business, sales & service quality goals & targets through marketing bank products & services and increase customer base by direct and cross selling.
Manage in coordination with Retail Management staff vacations & vacancies in a manner to ensure best service to customers.
Meet on a regular base with branch staff to review, assess and enhance level of sales & service.
Coach and train staff to ensure full awareness of Bank products, services and P&P
Manage & approve counter transactions according to the authority matrix.
Ensure all Audit notes are fully adhered to and that there are no repetitions.
Manage and implement channels migration strategy.
Manage staff rotation within branch/branches to ensure all functions are fully covered.
Ensure manning the Meeter/Greeter & CIO desks as per the schedule on daily bases.
Ensure services carried out to all customers regardless of segment are up to level of customer satisfaction.
Ensure adherence to the Branch Operating Model.
Job Requirements
University degree in business administration or finance from a reputable university
Min. 8 years experience in banking, Branch management experience is a plus
Fluent in English & in Arabic.
Strong sales & services orientation.
Excellent communication, negotiation & interpersonal skills
Excellent computer skills & Problem solving skills.
