• EFG Hermes Egypt Jobs | Application Support Engineer

    EFG Hermes Egypt Jobs | Application Support Engineer

    Location: Egypt

    Job Description

    Temporary for 11 months

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Develop integration solutions between third party and in house developed applications and choose the technology that matches business requirements and technical constrains.

    • Receive, investigate and solve support cases concerning applications through email, phone and meetings.

    • Test the modifications implemented on applications developed by the vendor or in-house before deploying to live servers.

    • Follow-up with vendors to ensure products’ delivery within budget, on time and in line with business requirements.

    • Develop functions and reports to extend the capabilities of the applications and implement solutions to support cases and change requests with careful consideration of interrelationships between different applications and different applications modules.

    • Assist in improving users’ experience and increase their knowledge in applications.

    • Perform servers patching as scheduled by the corporate systems and security teams.

    • Perform a periodical health check on servers to ensure proper functionality.

    • Conduct periodical meetings with vendors to track support cases, have an overview on the upcoming releases and new features, and prepare a plan for the future updates and user’s trainings.

    • Document all aspects of architecture, including; data structures, logical processes, hardware and OS environment, interfaces with other systems, internal and external checks and controls and security measures, etc.

    • Document installation and technical manuals and update them when needed.

    • Organize and lead periodical sessions with users to gather, understand, and document business requirements developed by vendors or in-house.

    Job Requirements

    • Bachelor degree in Computer Engineering or Information Technology.

    • A minimum of 0-2 years’ experience in software development with up-to-date technologies, including exposure to enterprise databases, designs, and implementation.

    • Experience in handling technical support cases, preferably in a large or multinational enterprise.

    • Experience in the following is a plus:

      • SQL Server Development.

      • SSIS, ETL and ELT

      • SSRS

      • Power BI Visualization.

      • OLAP, and BI tools.

      • Automation and scripting.

    • Good analytical and critical thinking skills.

    • Good command of Arabic and English.

    • Good communication skills (written, verbal and listening).

    • Able to build partnerships and work well in teams.

    • Can identify, recommend and implement solutions for problems. Capable of making timely decisions and anticipating consequences.

    • Ensure deliverables are always of a high quality.

    • Able to work effectively under pressure and tight deadlines.

    Job Details

    Company: EFG Hermes

    Employment Type: Full-time

    Job Location: Cairo, Egypt