• HSBC Egypt Careers | Sr. processor GBM Europe GSC

    HSBC Egypt Careers | Sr. processor GBM Europe GSC

    Location: Egypt

    Job Description

    To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLAs) / Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Acquire and update knowledge on procedures related to relevant process.

    • Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.

    • Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.

    • Ensure that the productivity, quality levels are achieved as per the standards sent for the process.

    • Demonstrate ways to improve customer service, increase productivity.

    • Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.

    • Participate in team meeting / team activities and work towards sustaining team spirit.

    • Support achievement of team objectives.

    • Proactively identify issues, if any, and escalate.

    • Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.

    • Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.

    • To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

    Job Requirements

    • French is a must

    • Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.

    • Work experience is essential

    • Ability to speak and understand English/French fluently, write business letters and reports.

    • Ability to learn quickly and transfer knowledge appropriately.

    • Ability to understand and interpret numeric data.

    • Minimum, basic computer knowledge.

    • Flexibility to work shifts.

    • Ability to build rapport with and relate to a wide range of people.

    • Ability to maintain focus while working with voluminous data.

    • Ability to multi task.

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Cairo, Egypt