• Citi Jobs in Dubai | Customer Service Representative

    Citi Jobs in Dubai | Customer Service Representative

    Location: Dubai - United Arab Emirates
    Published:

    Job Description

    To provide a ‘remarkable’ client experience to Citibank UAE and Global Banking clients On- board and source new client referrals from walk in, networking and utilizing campaigns targeted specifically towards affluent and HNWI

    Identify and meet client needs through the provision of banking solutions and referrals to Relationship Mangers for Wealth Management and FX solutions


    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Commercial

    • Proactively generate new client acquisition through on boarding target market clients , utilizing Member Get Member program for CTG clients.

    • Source new target market clients in line with business goals and objectives.

    • Contribute effectively to team activities and be a backup for RM supports in the CTG team.

    • Build productive relationships with referral partners ( Regulated RM , IPB , etc )

    • Ensure smooth handover process from account opening to appropriate CTG relationship manager.

    • Develop and demonstrate an in-depth knowledge and understanding of the process, banking and wealth management products and services in order to match our proposition to client needs

    • Client Excellence

    • Demonstrate a passion for and deliver a ‘remarkable’ client experience at all times

    • Complete all customer transactions efficiently and accurately.

    • Promote the benefits of alternative methods of banking by actively assisting where applicable

    • Actively contribute to a positive NPS score

    • Achieve and maintain a high level of customer service at all times, whilst adhering to all policies and practices including the Data Protection Act and Treating Customers Fairly.

    • Risk & Controls

    • Adhere to internal and external policies and procedures.

    • Act in accordance with all regulatory , compliance and KYC policies ( both internal and external ) and communicate to clients as appropriate

    • Manage client requests efficiently and professionally whilst adhering to llegal , regulatory and company policy, process and requirements

    • Teamwork & Power of One

    • Demonstrate Citi Standards and Power of One Behaviours

    • Act as One Team , One Bank

    • Assist and coach team members in order to achieve business goals and targets

    • Engage fully with team and line manager to ensure efficient , smooth running of banking hall whilst adhering to all procedures and delivering a Remarkable service


    Job Requirements

    • Outstanding sales skills

    • Strong interpersonal and communication skills

    • Strong time-management skills

    • Ability to source new business through own initiative

    Job Details

    Company: Citi

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates

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