• Alahli ABK Jobs in Kuwait | Customer Service Representative (Teller)

    Alahli ABK Jobs in Kuwait | Customer Service Representative (Teller)

    Location: Kuwait

    Job Description

    Alahli Bank of Kuwait - ABK is currently recruiting for the role of Customer Service Representative (Teller)

    Deliver high quality service to customers through providing banking services

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Customer enquiries: Respond to customer enquiries and provide customer service and support

    • Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague

    • Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks

    • Reconciliations: Perform end of day reconciliations accurately and on time

    • Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers

    • Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed

    • Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately

    • Other: Perform any addition duties that assigned by Manager

    Job Requirements

    • Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

    • Experience gained as part of the ABK training programme

    • Experience of operational processes and procedures

    • Handling customer issues and providing customer service

    • Knowledge of products & services

    • Understanding of customer needs

    • High customer service level

    • Strong communication and interpersonal skills

    Job Details

    Company: Alahli Bank of Kuwait - ABK

    Employment Type: Full-time

    Job Location: Al Asimah, Kuwait

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