• وظائف بنك القاهرة | Customer Service Officer

    وظائف بنك القاهرة | Customer Service Officer

    Location: Egypt
    Published:

    Job Description

    Banque du Caire - BDC is currently recruiting for the role of Customer Service Officer

    To achieve financial/non-financial targets assigned by delivering superior customer service within the scope of policies & procedure laid down by the bank.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Manage effectively the serve time spend with the customer to reach an acceptable service delivery within the turnaround time.

    • Abiding to BDC Service standards at all times.

    • Consistently deliver unbiased, competent and problem free services to meet and exceed customer expectations & achieve total customer satisfaction.

    • Ensure quality proposals to retail credit department to minimize number of declined cases.

    • Complete ownership of customer complaints and ensure that they are addressed as per laid down quality/service standards.

    • Be fully aware of bank products and services to increase business volume and identify cross-selling opportunities during customer interaction to achieve cross selling targets.

    • Adhere to branch process and report deviations to reach acceptable audit rating for the branch.

    • Awareness of credit policies/operation manual, so as to contain risk & rejection cases to the minimum.

    • Provide constructive and constant feedback on improvement of products, services, processes to reduce cycle time of costs and enhance customer satisfaction

    • Ability to understand customer’s needs and provide appropriate solution and attention

    • Handle customers with different demographics.

    • Efficiently liaise/interact with internal stakeholder’s bank wide (call center, operations, etc.) to provide superior service to the customer.

    • Deal with unstructured and complex customer problems related to the bank (not restricted to his branch).

    • Taking ownership of customer problems and handling it till final resolution through coordinating with other partners.

    • To interact with other operational and functional departments to resolve customer problems.

    • Assess the credit worthiness of the customer and process the request based on the eligibility for onward submission to the repetitive decision authority.

    • Maximize Cross selling Ratio.

    • Achieve assigned financial and non-financial targets in line with the bank policy.


    Job Requirements

    • Bachelor degree from accredited university in (Commerce, Business Administration, Economics & Finance)

    • Presentable with good communication & negotiation skills

    • Strong command of English language

    Job Details

    Company: Banque du Caire - BDC

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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