Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide initial triage, with goal to handle more issues over time with familiarity/skillset.
Gather complete and accurate information on the nature, complexity, and urgency of customer issues and accurately records all information in customer contact software.
Identify processes and applications having problems, scan through error logs and source code, help determine reproduction paths.
Take ownership and resolve escalated product issues via telephone, email, or in-person, meeting or exceeding stated Service Level Agreement (SLA) timeframes.
Regularly execute case management best practices through clear and timely documentation of customer contact, written or verbal, in the knowledge management system.
Clearly communicate technical responses to customers' ensuring the understanding of the steps needed to resolve issues reported to the technical support center.
Job Requirements
Bachelor’s degree/Undergraduate with emphasis in Computer Science, Information Systems or a similar field.
Ability to work with clients and other groups within the company in resolving issues.
Must have the technical aptitude to learn new software product and customer handling techniques.
Applied knowledge of common service practices and customer handling techniques.
Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
Excellent communication skills and the ability to interface with customers with confidence and clarity
Ability to work independently on projects and a sharp eye for detail
Highly collaborative, team-oriented individual
Positive, enthusiastic and confident attitude
Job Details
Company: GE
Employment Type: Internship
Job Location: Dubai, United Arab Emirates
