• GE UAE Internship | Customer Support Intern, Dubai

    GE UAE Internship | Customer Support Intern, Dubai

    Location: United Arab Emirates

    Job Description

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provide initial triage, with goal to handle more issues over time with familiarity/skillset.

    • Gather complete and accurate information on the nature, complexity, and urgency of customer issues and accurately records all information in customer contact software.

    • Identify processes and applications having problems, scan through error logs and source code, help determine reproduction paths.

    • Take ownership and resolve escalated product issues via telephone, email, or in-person, meeting or exceeding stated Service Level Agreement (SLA) timeframes.

    • Regularly execute case management best practices through clear and timely documentation of customer contact, written or verbal, in the knowledge management system.

    • Clearly communicate technical responses to customers' ensuring the understanding of the steps needed to resolve issues reported to the technical support center.

    Job Requirements

    • Bachelor’s degree/Undergraduate with emphasis in Computer Science, Information Systems or a similar field.

    • Ability to work with clients and other groups within the company in resolving issues.

    • Must have the technical aptitude to learn new software product and customer handling techniques.

    • Applied knowledge of common service practices and customer handling techniques.

    • Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions

    • Excellent communication skills and the ability to interface with customers with confidence and clarity

    • Ability to work independently on projects and a sharp eye for detail

    • Highly collaborative, team-oriented individual

    • Positive, enthusiastic and confident attitude

    Job Details

    Company: GE

    Employment Type: Internship

    Job Location: Dubai, United Arab Emirates